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New Reviewer

Verizon Wireless ripped me off and scammed me !

Verizon Wireless will rip you off even if you were loyal for 18 years. Had a 516 # in NY now live in Florida and transferred my # to my sons account and Verizon knew straight out it was a basic phone but charged me data minutes when I transferred it back to my name. So I go to an old phone my son had since I don't really use data and they charge me more. Buyer Beware!!!! I was told numerous times I would be called back and all I got was BS. Matty (sp) in Kentucky on July 6 ,2014. Cynthia July 7 and Elizabeth from Colorado on July 7. This is on top of the Facebook chats and posts I have made. They will rip you off just to get the almighty dollar and then say *** !!!!
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2 comments
#840170

So where is the updates?

#840157

Working for verizon is no picnic either. I really feel that they don't value, customers or employee's.

The customers are rude, the supervisor and management are stressed all the time and take it out on employees. Its a double edge blade. So, when you talk to the worker on the other end, they are only doing as told and trained.

So, pay your bill on time, stay within your data budget and stop complaining. You could find yourself on the other end of the phone someday!

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ID
#507575 Review #507575 is a subjective opinion of poster.
Location
Palm Coast, Florida
Loss
$200
New Reviewer

Verizon Cheats

I was the primary account holder and called Verizon on August 7, 2013, to cancel my account. The rep I spoke with was rude and did not cancel it. I gave the phone to my 10 year old granddaughter in Ohio for the camera. She ended up using it to make calls when she realized she could. Verizon refuses to take responsibility and the BBB agrees with Verizon. Is anyone willing to do a class action suit? If we have enough complaints to get a lawyer to take the account and get Verizon to pay them, it would show Verizon they cannot take advantage of their current and former customers.
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ID
#506784 Review #506784 is a subjective opinion of poster.
Location
Phoenix, Arizona
Loss
$400

Verizon plan scam

In January we upgraded my son's phone to the edge plan using my husband's upgrade. In May my son's Samsung galaxy broke, an associate at Verizon wireless said we can upgrade his phone using a different upgrade and told us to just throw out the broken phone, sounds good. Well the following month my husband's phone breaks ( basic phone), now we're told my husband is on the edge and has to turn in the samsung!? But they told us to throw it out! Or we can pay over$400.00 to upgrade a basic phone to another basic phone. We 'thought' we understood the plan as it was explained, apparently we were flimflammed! When I contacted Wanda at corporate she accused us of trying to scam Verizon! All we want is to get the Edge Plan completely off our plan! We've been with Verizon Wireless for 20 years, have an IPad, 2 smart phones and 3 basic phones and they cannot accept that an associate explained the edge plan incorrectly! I then emailed Wanda's executive superior and received no response, please help. We'll be checking other companies.
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ID
#506780 Review #506780 is a subjective opinion of poster.
Location
Flemington, New Jersey
Loss
$475

Rebate Card - Difficulty Getting BALANCE ONLY

I think we can all agree that companies only sell their products with the promise of a future rebate because they hope the consumer will spend only part (or maybe none) of. Far simpler would be to simply have an instant rebate, but simpicity is not the goal of companies like Verizon. I got my rebate card from Verizon within a couple of weeks, but have spent nearly 20 minutes today trying to find out my remaining balance on the card from Verizon's designated Web site. 1) Why do I need to go through a "registration" process when all I want is the remaining balance? Because Verizon wants to completely automate the process, and it's far cheaper for them to have me spend my time to put in the information than it is for them to have someone answer the phone and give me the information. 2) Why is my preferred password not shown when I type it? For purposes of security, no doubt, but, really, what are the chances I cannot do the registration process without someone looking over my shoulder? Slim to none. And who would want to? Yet if the two versions of the password I input are incorrect, I have no way of knowing what the problem is and have to start over. 3) Could they make it any more difficult to read the little box at the bottom of the page with dim letters and digits on a confusing or dark background to make sure I'm not a machine? I hate these *** little boxes, not because I doubt they help with security, but because they are inevitably nearly illegible to a human being. There is a better way. 4) Why do I need to enter any information about myself in order to register? Verizon has all this information about me in its system because I AM ALREADY A CUSTOMER. I am sick and tired of doing work for companies I give business to so they can save money and time for themselves and themselves alone. All in all, I spent 20 minutes of typing and re-typing miscellaneous information in order to complete this *** and unnecessary "registration" process. Time is money, Verizon, and you've just wasted far too much of mine.
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ID
#506105 Review #506105 is a subjective opinion of poster.
Location
Dacula, Georgia

Current customer turned over for collection

So, we have been a loyal customer to Verizon Wireless for 10++++ years and currently have 6 lines in good standing. Well wouldn't you know it, I received a threat from a debt collector advising me that our account had been turned over to MCM for collection. I laughed and said this is obviously a mistake and I will call Verizon and get this straightened out. After numerous calls and time I finally spoke to someone in credit only to find out that they cannot discuss an account that was sold off to a collection agent. Now, common sense should apply at this point......NOT...... as she had my name and account numbers(s) and you would think that customer retention would be applied. Needless to say Verizon made the mistake only to advise me that it could not be reversed. What??????????? So here I am 2 years later with no help from Verizon and 1 single black mark on my credit report! Has anyone else had this happen and anything short of filing a police report or a lawsuit???????????????????????????????????????????????????????????????? Any advice would be appreciated. If any Verizon Wireless folks monitor this site please let me know how to contact some at a level that can provide some guidance. Thank You
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ID
#504711 Review #504711 is a subjective opinion of poster.
Location
Walled Lake, Michigan
Loss
$1000
New Reviewer

Was sent 6 defective Droid Maxx's by Verizon Wireless

I was sent 6 Droid Maxx's by Verizon Wireless, when we received the phones these said phones would not turn on or charge. I just called tech support to see if I can get said phones replaced since they are the ones who sent us defective cell phones. I was told to bring them to the Verizon Store. I explained that I do not have a car and the only way I can bring them there is if I walked for 3 hours just to bring the phones to them. I really do not see what the problem is with them replacing the phones. Its so simple they send out the replacements and we send back the defective ones. But its all good. I would like to see them do their job and get the replacements out to use. This makes so I do not want to do business with Verizon wireless no longer. They are seriously trash and have no respect for their customers, and send out *** phones that do not work and them refuse to replace them!!!
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ID
#503839 Review #503839 is a subjective opinion of poster.
Location
Cohoes, New York
Loss
$3000

Service Billing Review

I dont understand being a Verizon custermer for years an my bill is 49 to 59 dollars monthly why in the *** do they wait to send me a outstanding of $1,800 noing that could not be right if i been a loyal dam custermer wy not contact me to tell me when it get to $100 let in all $1,800 Dam have a little heart an think like well let me call mr. Or mr. Mills to see do they no how much they bill is because it have never been this mush the 8 years they being with us.. Dam Verizon you all are evil..
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ID
#501860 Review #501860 is a subjective opinion of poster.
Location
Bellevue, Washington

Incompetent customer service rep on two occasions- misinformation

On May 27th I spoke with Verizon C.S rep and told them my daughter was traveling to France, Italy, And Greece. They told me to go to a store and get an international SIMS card put into her Iphone 4. So I went to the store and was told that was done and then charged $29.99 for a data plan. The day after she left (June 17) I got a message at 4:30 am from my daughter that her phone has no service. I promptly Called again & was told iphone 4 don't work in Europe. I Spoke with a woman named Amber, who was very kind to me. Later i went back to the store that told me "the phone will work in Europe now", which clearly isn't the case. The manager I spoke with LeDale Holland, was very rude and smug... he refused to admit that one of his store employees TOTALLY dropped the ball. He then gave me an 800 number to call to try and "fix" the problem. Again after another hour on the phone, with a man named Bernard (again who was very nice), I was told that there is nothing that could be done. So, off I went back to the store that "set up my daughters phone" and expressed my frustrations. I was given a $50 credit to my account...however this still leaves me with a 15 yr. daughter 1/2 way across the world who I can not contact! I can not tell you how much sleep I have lost due to two of your incompetent employees! I hold the store at 111 E. Ogden Ave, Naperville,IL completely responsible for this massive mistake! I currently hold 7 phones with your company, and one which does NOT WORK currently...grr... I don't know if you have children, but imagine your 15 yr. old daughter being half way around the world and you CAN NOT reach her, or worse yet, SHE can not reach you!! Unacceptable Verizon!! UNACCEPTABLE! Had I been given the correct information when I was at the store, I could have chosen to either upgrade her phone, or switched her's with mine... I am very angry with this whole situation!! I am asking that your company upgrades her phone FREE OF CHARGE. As you know, Sprint will pay for early termination fees to switch to their company... I am begging you to PLEASE make this right!
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ID
#500149 Review #500149 is a subjective opinion of poster.
Location
Naperville, Illinois
Loss
$10000

Embarrassing and unconcerned customer service in Maple Grove MN

I got a text for a cheaper Pre-Payed service and wanted to make sure it wouldn't change the services I used. I went in to the store at Arbor Lakes in Maple Grove MN and a rep. help me to change the plan as it wouldn't change what I use. He never mentioned that according to his pad I had no money on my account and I left. When I got home my phone wouldn't work and I had to drive all the way back. When I got there I had to wait 5 min before any one helped me and then the same guy took forever to figure out what was wrong. He then announced in the middle of the store that I didn't pay my bill and took so long finding the mistake in there system that anyone who heard I didn't pay my bill was gone. No apology just have a good day. This took 1.5 hrs. of my time and 30 extra miles of driving.
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ID
#499615 Review #499615 is a subjective opinion of poster.
Location
Maple Grove, Minnesota
Junior Reviewer

Verizon's "BOGUS" Early Upgrade Offer

My wife received an "Early Free Upgrade" email offer from Verizon, which we tried to do through their Online store......but after a half hour of not being able to find the offer or get any discount to post with the specific phone offered....I decided to contact one of the online chat minions......which turned out to be nothing short of a fiasco, as the offer would not post to her account even for them. And this person - just kept trying to push other phones, products and services.....hummmmmm (that should have been the first indication that this was a scam). SO - I asked the chat rep.....cant' I just go into a local store......sure was the reply - just print out the offer! So, the wife and I jumped into the car and went to the local Verizon wireless in the Sioux Falls Empire Mall. Waited for 20 mins to be seen.....where upon I presented a copy of the online offer.....only to be told.......NO CAN DO.....your contract is not up yet? To which i replied...isnt that why its called a "Early Upgrade Offer".......augh was the response, that and a dumb blank stare.........then the CRS started to play 20 questions with me.....asking ...who sent this out...where did you get it? I said read the flipping email.....it was you folks....ie ...VERIZON........2­nd dumb blank stare........I asked to speak to a manager/adult....as the CSR monkey was a clue bag. When the manager looked at the email....she stated.....it must have been sent out by mistake.......REALLY.......it had my wife's specific last four numbers of her phone and said it was a special invitation.......yeah.....some special invitation. What I think....is that these offers are nothing more than a scam to get us into your stores. Not that you care Verizon - but you just two customers ought of this deal.
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2 comments
#848916

If you were as rude with the reps as you are on here, then I understand the treatment you received, and why you weren't offered anything for your troubles. If the original rep wasn't able to bring up the offer in her system it means the email is most likely SPAM and it's someone impersonating Verizon using their logo.Even if it had your number in it, a phone number isn't hard information to obtain, esp.

if you've had it for years. An understanding person would recognize that it's not Verizon or any particular rep's fault and moved on. But I can tell by the way you worded this that you are NOT on that list. You were rude, demeaning to the rep.

who was trying to find the source of the email (probably so they can prevent this from happening again in the future), and it seems like you were trying to force them to honor it anyway. Rude customers like this get the run around because they can't handle the bad news that they fell for a scam, and would rather throw insults and fits to make it seems like the company's fault. So reps. pass you around because they know there's no way to satisfy you.

Sorry for the inconvenience but Verizon is in no way obligated to honor an upgrade before the completion of your contract, and expecting one is in breach of your contract. Yes, they do have specials from time to time but the one offered to you was CLEARLY INVALID. Move on! If you could accept that from the beginning a rep.

probably would have taken the time to look over your account to see if they could offer you something for the inconvenience. Calling them "dumb", "monkey", and "cluebag" just makes a former CSR like me sick to my stomach.

Reminds of having to deal with unreasonable, disrespectful customers such as yourself when neither I, nor the company, nor the customer is at fault. Keep paying your bill, and realize the Verizon owes you nothing but phone service.

#849673
@PissedConsumer848916

Wow you sure proved my point Verizon CSR...(soooo much pent up anger - more than likely because you have had to deal with backing your companies pathetic practices and screw ups day in and day out....knowing they are wrong)....you are quick to defend your employer and throw everything back on the customer. Typical.

This could not possibly have happened right? Well it did and it was your pathetic company. BTW - the email was not spam and your lazy arz local CSR did not lift a finger to help, nor did the online rep......my observations of this incident are factual and stand as written. Love your last line BTW - "Keep paying your bill, and realize the Verizon owes you nothing but phone service".....I am on my knees giving homage to the great Verizon God for which you serve.

You ought to stop drinking the koolaid.....get your head out of your 4th point of contact.....see them for what they are. submitted humbly by this rude and disrespectful customer....BTW.....I am in sells:-) I know the afore mentioned type of customers......I also know company arz kissers

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ID
#497237 Review #497237 is a subjective opinion of poster.
Location
Sioux Falls, South Dakota

Phone Recycle Program Review

I submitted my old phone through the recycle program and got only 1/3 of its value- no explanation, no proof of damage. Total lie and bait and switch
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ID
#496575 Review #496575 is a subjective opinion of poster.
Location
Columbus, Ohio

Verizon Wireless - Plan Change Review from Newark, New Jersey

I recently got sucked into the edge program. I have been a long time Verizon customer 10+ years. I called customer service wanting to change my plan to a much smaller one, the fine young man told me that is not necessary due to the edge program, without going into detail I was told I would be saving 60.00 per month, that was not the case at all I gave them my phones got new phones at full retail price received the bill with absolutely no savings. I called and got the run around, no way out what so ever, I really feel I was miss lead, but they don't care. I refuse to pay and told them to shut it down. It's just to bad this giant company refuses to help unhappy customers, I would have stayed if they would have helped me in anyway.
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1 comment
#824738

I recently had been put in the edge program I turn my iPhone 4s into the store that as did my brother and as did my neighbor we got the iPhone 5s 64 GB the same day we got our phones in the mail I asked for insurance on all three of my phone my neighbor just lost his phone I called to get it replaced on the insurance they told me they never put insurance on my neighbors phone they are telling me I didn't ask for insurance and then they try telling me that I refuse the insurance and Then they are telling me that the customer service representative forgot to put it on the phone and then they told me that somebody denied my request for insurance and now they want replaced my iPhone 5s and I still have to pay for it because I'm on the edge program does anybody know what I can do or what I should do

ID
#492373 Review #492373 is a subjective opinion of poster.
Location
Newark, New Jersey

Still pissed in Florida

I signed a 2 year contact with Verizon this January and less the 2 months later my screen on my phone went black. I called them and I was sent a new phone in the mail. I was to switch phones without a problem. The phone that was no longer working was stolen from my car at work , I called Verizon and let them know what happen. I was told since the phone had be stolen and I filed a police report that I would not get charged. Well that was a huge lie. I was charged 399.99 for the equipment. To make matters worst I logged on to my Verizon account to pay my past due and verizon charged my card 546.21. This included the past due amount the equipment fee and the new bill which wasn't even due yet. I called and did the online chat as well and I was to that there was nothing that I could do, because the phone had not been returned. I stated to the rep that I was told that if I showed my police report it would be o.k. I have called customer service over 20 times trying to get this matter fix and my money returned and nothing has changed. I made the biggest mistake signing a two year agreement with verizon. It seems as if customer service has went out the window... ISSUE NUMBER 2 I brought a tablet the day after mother's day and I was told that I would not get charged until the item was shipped because it was on back order and that would be June 8 2014. I called Monday May 26th to make sure of the ship date and once again I was told June 8,2014. Lie's all Lie's. It was shipped out May 28th 2014 and I was charged 3 weeks before I was due to be charged , endless to say all my pending transaction in my checking account where now over drawn because of the early charge from verizon. I went in to the store and spoke with the same sales guy Matt from the Lake City Florida store and he wasn't any help at all. I had to wait until his manager returned to work the following morning and Richard told me that early shipping is was a good thing and he wasn't able to do anything about me over draft fee's because EARLY SHIPPING IS ALWAYS A GOOD THING. IF THIS IS THE KIND OF CUSTOMER SERVICE VERIZON SHOW'S THERE CUSTOMER'S THEN ALL I CAN SAY IS LORD HELP US ALL!!!
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ID
#492082 Review #492082 is a subjective opinion of poster.
Location
Jacksonville, Florida
Loss
$600

Unable to change phones

My existing basic flip phone finally broke after 5 years of use and I am a unable to transfer my phone to a new device # without buying a new contract phone for full price running a minimum of $150 dollars and up, even for a basic phones, or renewing a 2 contract which they will give me a phone for free but i will end up paying more on a monthly basis that i would otherwise for prepaid or month to month service. I even tried activating my # on one of their less expensive prepaid phones to no avail. Solution I ported my number out to Google for 20 bucks and ended up terminating service with Verizon. I then switched to Net 10 bought a flip phone for 30 dollars @ Walmart, (much better than my previous flip phone more features USB charger + 2) I used my Google # when activating. I found a Unlimited talk and text plan for 35 dollars a month ( much less expensive than Verizon was 50 dollars a month plus taxes and fees) and use their convenient auto refill feature to take care of billing. Overall there has been nothing 2 complain about, coverage with Net10 is great my phone is CDMA which means it pretty much runs on Verizon's network just without Verizon and their contacts and prices.
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ID
#490089 Review #490089 is a subjective opinion of poster.
Location
Los Angeles, California

Verizon Home Connect Ripoff

Verizon Home Connect Ripoff Don't believe Verizon agents, they will work you over! The contract will be used against you - regardless of what they tell you. Bottom line, there are much more attractive services out there for much less money - some with no contract. Do...
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ID
#489727 Review #489727 is a subjective opinion of poster.
Location
Auckland, Auckland
Loss
$200
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