Verizon Wireless
Reviews and Complaints
They are driving away a family account over a battery
Preferred solution: Deliver product or service ordered
Whatever you do, don't leave them they are like a bitter ex trying to make you pay!
Preferred solution: The $23 reduced from my account.
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Verified ReviewerBUYER BEWARE
My cousin talked me into change my cell phone service over to Verizon, so having just moved here I made the change to Verizon, this was a little less then 2 yrs ago. If I said NO CONTRACTS once I must have said it 1000 times over, and somehow got stuck with a 2 yr contract for the "Free" tablet and the "Free" HUM, which I neither wanted, or needed.
Trusting the Manager of the day Chris (I believe) and wanting to get out of there I again said the tablet, ok, but I didn't want the Hum, he said try it you could always return it. Not so, somehow I was bamboozled into a 2 yr contract for the tablet and for the Hum. I called to stop service coming to find out that my "contract" for the tablet and Hum would not end until this next August. When I went to argue this and advised them of their of the oversight on their part and that I was never advised that I held a two yr contract for the two latter items.
The only thing that is not under contract, is the phone but it doesn't matter because you can't use the tablet or the Hum without your phone being active. I know what their comeback will be, "there isn't any contract for the phone." A play on words, wouldn't you say?
A bit fraudulent, maybe? BUYER BEWARE,
Verizon service (poor at best)
- Service people in my closest store and the service reduction
Preferred solution: Let the company propose a solution
Dirty Retail Verizon Wireless Store
The bottle pictured has been in front of this store location for 23 days. You would think that at least one employee would take a moment to throw it in the trash, but yet it remains there.
How can this be acceptable? There should be an option to the number of words needed to send a message, as my original statement was quite sufficient to describe the situation.
I only hope that someone can read this and encourage the management or staff of the store mentioned to care enough to make a favorable impression on the buying public. Verizon may be the best service out there, but don't take us for granted.
- Cleanliness
Preferred solution: Clean up a bit.
I'm done with Verizon
I've been a customer for ~ 25 years and watched Verizon go from offering their customers good incentives for buying a new phone and staying with their service to becoming an overpriced company with services no better than their major competitors. My last phone upgrade was a "new every two" phone replacement.
Now they want $1000 for a new phone and the price for running two phones is substantially higher than their competitors. Offer me a deal for my loyalty.... "sorry we have no programs of that type to offer you at this time"!
OK, I'm done.
I have an appointment to switch to AT&T tomorrow afternoon taking $700 off the price of the two new phones, substantially more data and a MUCH better price. All I have to do is sign the paperwork already filled out and have the new phones ported to my existing numbers.
Goodbye Verizon.
- Coverage
Preferred solution: Let the company propose a solution
SCAM ON CREDIT REPORT - DO NOT USE VERIZON
Hello,
I am sure many of Verizon ex-customers have experienced this. I received a bill from Convergent Collector agency for a bill of 110$ back in 2016 for Dec 21 2015 bill.
I called Verizon many times to pay off the balance ( not that I owe anything or late on my payments, I just wanted to settle it) ALL Verizon representatives told me i have a zero balance and one told me that I dont have to worry about paying that collector Bill. So I thought it was probably a scam so I didnt pay. Logically, I set up auto payment as of august 2015 (I also have the confirmation email) and it was confirmed. This bill stated that I was late on my bill, which is not true.
Now, it is on my credit report and I am trying to buy a house however because if this my credit score is not as good as I expected. It is not fair on my side as verizon told me on a recorded line that my balance was zero and not to worry about this. I called them back multiple time, I was transferred to many departments, it was tiring yet I didnt get an answer.
One agent finally was able to pull the bill from 2015 and I paid this off today. I want Verizon to write this off my credit report to fix my score.
Preferred solution: REMOVE MY CREDIT REPORT
Does not honor agreements
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Verified ReviewerTerrible, horrible,
Preferred solution: Let the company propose a solution
Screen cover
Condescending/Poor Customer Service
VERIZON HAS CHANGED THEIR MONTHLY BILLS TO BE IN A HUGE FONT. IT IS RUDE AND CONDESCENDING, WHICH IS WHAT I AM TRYING TO CONVEY TYPING IN ALL CAPS.
UNTIL THEY CHANGE THEIR STATEMENTS TO BE IN A REASONABLE FONT, I WILL CONTINUE TO SUBMIT POOR REVIEWS EVERY MONTH. SAVE PAPER AND STOP INSULTING YOUR CUSTOMERS, VERIZON. CAN YOU READ THIS INSULTING FONT????!!!! DO YOU SEE AND COMPREHEND HOW CONDESCENDING IT IS????!!!!
ARE YOU GOING TO DO SOMETHING ABOUT IT????!!!!
IN ORDER TO SUBMIT THIS POOR REVIEW, IT IS REQUIRED THAT I INCLUDE A MESSAGE OF AT LEAST 100 WORDS, SO I AM JUST RAMBLING ON IN A CONDESCENDING FONT IN ORDER TO RAKE UP SPACE AND GET MY POINT ACROSS. DO YOU UNDERSTAND, VERIZON???!!!!
CAN YOU READ THIS???!!!! DO YOU COMPREHEND WHAT THIS MESSAGE IS TRYING TO CONVEY????!!!!
Disappointing customer service and issue resolution
- Passed around from one department to another
Preferred solution: Let the company propose a solution
Verizonwirelessons
Thank you for that information. As you have not been able to offer me a resolution, only trouble tickets and delays, I have asked AMERICAN Express to debit the amount owed from Verizon.
Because Verizon made misrepresentations to me on multiple occasions, assuring me I would not be charged, and the poor customer service outcomes, I am giving you an opportunity to win my business back. Please understand my story and provide me with some resolution that will make me want to continue my service with Verizon. I'll wait 24 hours and then likely search for another provider for myself and also my business. (I actually am the decision maker for my nursing home and we currently utilize Verizon, which may change).
Here is my quick story. My iPhone front facing camera broke, and you send a replacement. You sent the wrong replacement, and I sent it back and requested a new phone replacement. You sent the right replacement and I set my broken phone back to Verizon.
Somehow Verizon miss marked the phone that I sent back; however you did receive and acknowledge receipt of the broken device. I was later notified that I would be charged a fee if I did not return my device. I called customer service and I was assured I would not be charge for the device. I received another text that I would be charged for the not returned device.
I called again and was assured I would not be charge for the device. I third time I was notified I would be charged for this device and I called a third time and I was assured and PROMISED that I would not be charge for the device. When I was charged for the device I contacted you immediately. Verizon has been unable to correct the mistake of the charge on my credit card, which is $749.99.
This is a huge amount. This charge was not authorized nor is it appropriate as I returned the device. I feel like Verizon has A great customer service team, but not an effective team at providing outcomes. All I ask is for the fee to be refunded and at this point that you try and win back my service somehow if that is with a free month of phone bill, a free device...
something or anything except a trouble ticket and statements that I need to wait for the offline team. Pretty soon, I'll join your offline team, thanks to beaurocratic corporate systems that are inflexible and silos operating without collaboration. I also contribute a big part of my growing dissatisfaction to the Facebook Customer Service Reps who reached out to me, and have wrote beautiful statements but taken absolutely no action. I'm convinced Amber, Camille, Dolores, Seane, Lasina, David and Marcus are chat bots with cool names, but not people in the traditional sense.
I give you an opportunity. I'm very dissatisfied with the service I have received from my personal phone and believe that it is representative of Verizon as a whole.
With many options out there, I will be shopping wireless carriers for myself and my business. Thank you, Mike
Unauthorized bank withdraws unable to close account
Nightmare to cancel service
True story - just happened today. Verizon would not cancel my 86 year old disabled mother’s service over the phone that she hasn’t used for months.
Forced her to visit store in person. Had to take oxygen and wheelchair and transport her to Verizon store where they proceeded to tell her they couldn’t help her because they weren’t a corporate store. Loaded her up and went to corporate store where they said they couldn’t help her because Verizon took service cancellation away from them. Could only cancel by phone.
Luckily Verizon employee took pity on my mother who was ready to pass out from the trip and canceled her service somehow. Otherwise, I would be in jail now.
Can not believe a business is so insensitive to customers and makes it so hard to discontinue service. Very predatory!!!
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you can't get a refund on something you break.... not just at verizon but anywhere.
you don't buy a new car and ask for a price reduction on the next one if you total the first. I think you should consider having the rep who sold you the protector put it on for you before you up and switch companies lol