Mike B Rmm

They are driving away a family account over a battery

I got a LG V20 phone from Verizon about 6 months ago, and got the added insurance to go with it. We've had Verizon for years, and usually had good service with them. Not so this time - after driving to the local store to see why the battery life on my phone had dropped so much recently I was told they didn't know if the problem was with the phone or with the battery. Their procedure was to have a new phone delivered to my office the next day, and I was to see if the new phone solved the problem. When I pointed out that I wouldn't be in the office the next day I was told that didn't matter to them. When I did get back to the office in 2 days and had to drive back to the store with the replacement phone so they could switch the service to the new phone, and was also told the screen protector I'd purchased from them couldn't be transferred to the new phone - meaning I'd have to pay for another one to replace this one. And that not only would I have to send my old phone back if the new phone didn't solve the battery problem, but I'd also have to do so that day to avoid being charged for the new phone if the old phone wasn't returned in time. After using the new phone for the day or two they recommended and having the same battery life problem I called Verizon and ended up regretting ever doing business with them. They finally found someone who was authorized to help, and I was told I'd be sent a replacement battery as well as the replacement screen protector at no charge. Unfortunately while I did receive the screen protector, I got a battery cover in place of a battery. After calling again to see about getting the replacement battery I never did get to talk with someone who could figure out they'd sent the wrong part and send the correct part - but I did get to hear how Verizon values my business while waiting. I've always regretted dealing with Verizon in the past given their bad reputation with labor practices, fraudulent billing practices and billing taxpayers for network improvements that were never delivered. But the rest of the members on our plan have wanted to stick with them due to their service and coverage. But with service like this, it's going to be very easy to switch carriers at the end of our contract.
View full review
Loss:
$40
Reason of review:
Damaged or defective

Preferred solution: Deliver product or service ordered

Julia N Zjv

Whatever you do, don't leave them they are like a bitter ex trying to make you pay!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was with Verizon Wireless for over 10 years never missed a payment or had issues. The SECOND I left to go to another service provider, they cut me off from accessing my account in any shape or form. You can't do ANYTHING short of calling and that is a nightmare trying to get through the prompts. I tried to pay my final bill online and that isn't even allowed. I called in, spoke to 3 separate people regarding my final bill and they were trying to charge me the full amount even though I left early on in the billing cycle. If I am not using your service, I am not paying you to use it, period. They told me they still own my phone number because I "ported it" vs disconnecting all together so therefore I will pay until the end of my cycle like it or not. But, if I hadn't ported, I'd get a pro-rated bill, what? Complete BS. I read everything online before I even cancelled and it clearly states PRORATED yet no customer service person or manager would handle things correct, and were beyond rude in the process. Whatever you do, don't leave them or you will be dealing with a bitter ex!
View full review
Loss:
$23
Reason of review:
Poor customer service

Preferred solution: The $23 reduced from my account.

Martha S Slj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

BUYER BEWARE

My cousin talked me into change my cell phone service over to Verizon, so having just moved here I made the change to Verizon, this was a little less then 2 yrs ago. If I said NO CONTRACTS once I must have said it 1000 times over, and somehow got stuck with a 2 yr contract for the "Free" tablet and the "Free" HUM, which I neither wanted, or needed.

Trusting the Manager of the day Chris (I believe) and wanting to get out of there I again said the tablet, ok, but I didn't want the Hum, he said try it you could always return it. Not so, somehow I was bamboozled into a 2 yr contract for the tablet and for the Hum. I called to stop service coming to find out that my "contract" for the tablet and Hum would not end until this next August. When I went to argue this and advised them of their of the oversight on their part and that I was never advised that I held a two yr contract for the two latter items.

The only thing that is not under contract, is the phone but it doesn't matter because you can't use the tablet or the Hum without your phone being active. I know what their comeback will be, "there isn't any contract for the phone." A play on words, wouldn't you say?

A bit fraudulent, maybe? BUYER BEWARE,

View full review
Reason of review:
Order processing issue
Susan L Qtx
map-marker Boynton Beach, Florida

Verizon service (poor at best)

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
First I was lied to by my closest wireless store and end up paying for stuff that I specifically said I didn't want. They said that they were no longer offering a new replacement phone for free after 2 years, so I went from paying nothing to over $600 (over two years). Secondly, when I went back to that store later for some reason, they tried to sell me a new screen cover as mine was cracked. As soon as I told them I didn't want to do that then, they were no longer pleasant or helpful Third, one button on my phone is broken and a salesman at another location agreed it was broken an ordered me a new replacement phone. Nice, but it was still under factory warrantee so that was just protocol. However, when I received the new phone, they said that they no longer transfer info from an old phone to a new phone. I couldn't even pay extra for that service - it just isn't offered. For this kind of service, I'm just going to switch to an iphone from the Apple store. The price isn't much higher and they offer service with a smile.
View full review
Cons:
  • Service people in my closest store and the service reduction
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Shelbyville, Indiana

Dirty Retail Verizon Wireless Store

Dirty Retail Verizon Wireless Store

The bottle pictured has been in front of this store location for 23 days. You would think that at least one employee would take a moment to throw it in the trash, but yet it remains there.

How can this be acceptable? There should be an option to the number of words needed to send a message, as my original statement was quite sufficient to describe the situation.

I only hope that someone can read this and encourage the management or staff of the store mentioned to care enough to make a favorable impression on the buying public. Verizon may be the best service out there, but don't take us for granted.

View full review
Cons:
  • Cleanliness
Reason of review:
Poor customer service

Preferred solution: Clean up a bit.

Bob G Dnt

I'm done with Verizon

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I've been a customer for ~ 25 years and watched Verizon go from offering their customers good incentives for buying a new phone and staying with their service to becoming an overpriced company with services no better than their major competitors. My last phone upgrade was a "new every two" phone replacement.

Now they want $1000 for a new phone and the price for running two phones is substantially higher than their competitors. Offer me a deal for my loyalty.... "sorry we have no programs of that type to offer you at this time"!

OK, I'm done.

I have an appointment to switch to AT&T tomorrow afternoon taking $700 off the price of the two new phones, substantially more data and a MUCH better price. All I have to do is sign the paperwork already filled out and have the new phones ported to my existing numbers.

Goodbye Verizon.

View full review
Pros:
  • Coverage
Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

ANH L Xmu

SCAM ON CREDIT REPORT - DO NOT USE VERIZON

Hello,

I am sure many of Verizon ex-customers have experienced this. I received a bill from Convergent Collector agency for a bill of 110$ back in 2016 for Dec 21 2015 bill.

I called Verizon many times to pay off the balance ( not that I owe anything or late on my payments, I just wanted to settle it) ALL Verizon representatives told me i have a zero balance and one told me that I dont have to worry about paying that collector Bill. So I thought it was probably a scam so I didnt pay. Logically, I set up auto payment as of august 2015 (I also have the confirmation email) and it was confirmed. This bill stated that I was late on my bill, which is not true.

Now, it is on my credit report and I am trying to buy a house however because if this my credit score is not as good as I expected. It is not fair on my side as verizon told me on a recorded line that my balance was zero and not to worry about this. I called them back multiple time, I was transferred to many departments, it was tiring yet I didnt get an answer.

One agent finally was able to pull the bill from 2015 and I paid this off today. I want Verizon to write this off my credit report to fix my score.

View full review
Loss:
$114
Reason of review:
Poor customer service

Preferred solution: REMOVE MY CREDIT REPORT

Irwin T

Does not honor agreements

Last August, I was offered a good deal by a competitor of Verizon. Because I was a customer for almost twenty years, I decided to remain with Verizon although their quote was not as good. Since that time, each month I have been over billed approximately $35/mos. I have been promised that they would correct it, the supervisor who originally quoted me promised that she personally would issue a credit each and every month. Usually after either a ten minute phone call or an on line chat a credit would be issued and I would immediately pay my bill. Today, after spending two hours either on a chat, or phone call. I was told by a supervisor that unless I am willing to lower my plan, they would not issue the credit. So in essence, they expect me to honor the agreement, while they do not. There are other carriers out there. Even if it means that I might have to pay more, I will move my account even after all these years of being a loyal customer. I hate dishonesty, and feel cheated.
View full review
Reason of review:
Problems with payment
Linzey Cvi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible, horrible,

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
After having some issues with Verizon Wireless in December that seemed to have been resolved to my satisfaction, I received my bill for January stating i owed over $400. The breakdown of the bill shows I have a credit for $759. Even after adding up the actual charges which total $515, I still figure I have a credit for $243.99. I am already getting the phone calls saying my bill is past due. I reached out to the executive office at Verizon earlier this morning, but have not heard anything back. I am exhausted by Verizon. When I had the issue in December, I spent at least 2 hours on the phone with customer service and had to go to one of the retail stores as well, and the issue was still not resolved. Through this whole process, I found out I have an outstanding Verizon Fios bill from about 4 years ago. I hadn't received a bill from Fios in years and had no idea there was an outstanding balance. The communication and transparency of Verizon is HORRIBLE. I feel like I am being scammed every time I have to do anything with them. I will be taking our four phones somewhere else as soon as we can! My advice is to never get involved with Verizon Wireless!
View full review
Reason of review:
Billing

Preferred solution: Let the company propose a solution

Terri C Ocy

Screen cover

Purchased a screen cover..49.95 formy new Samsung 9 phone.I tried to put on cover per instruction and it crumbled snd cracked in several places. I went back to the Verizon store to return an item and told the customer service rep and she said "would you like to purchase another cover" I could not believe this.At that price and no question s or I'm sorry. VERY UPSET after spending alot of money. I've been with Verizon many years but am thinking about leaving!
View full review
Reason of review:
Poor customer service
1 comment
Guest

you can't get a refund on something you break.... not just at verizon but anywhere.

you don't buy a new car and ask for a price reduction on the next one if you total the first. I think you should consider having the rep who sold you the protector put it on for you before you up and switch companies lol

Anonymous

Condescending/Poor Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

VERIZON HAS CHANGED THEIR MONTHLY BILLS TO BE IN A HUGE FONT. IT IS RUDE AND CONDESCENDING, WHICH IS WHAT I AM TRYING TO CONVEY TYPING IN ALL CAPS.

UNTIL THEY CHANGE THEIR STATEMENTS TO BE IN A REASONABLE FONT, I WILL CONTINUE TO SUBMIT POOR REVIEWS EVERY MONTH. SAVE PAPER AND STOP INSULTING YOUR CUSTOMERS, VERIZON. CAN YOU READ THIS INSULTING FONT????!!!! DO YOU SEE AND COMPREHEND HOW CONDESCENDING IT IS????!!!!

ARE YOU GOING TO DO SOMETHING ABOUT IT????!!!!

IN ORDER TO SUBMIT THIS POOR REVIEW, IT IS REQUIRED THAT I INCLUDE A MESSAGE OF AT LEAST 100 WORDS, SO I AM JUST RAMBLING ON IN A CONDESCENDING FONT IN ORDER TO RAKE UP SPACE AND GET MY POINT ACROSS. DO YOU UNDERSTAND, VERIZON???!!!!

CAN YOU READ THIS???!!!! DO YOU COMPREHEND WHAT THIS MESSAGE IS TRYING TO CONVEY????!!!!

View full review
Reason of review:
Problems with payment
3 comments
Guest

did you ever think of elderly people and others with poor eyesight? pretty petty complaint you have here, consider switching to paperless like everyone else as well; save some trees in the process

Guest

Tired of Paying too much with your current cell phone provider? Switch to Sprint today and I will pay off your contract fees and cut your bill in half.5 Lines for $100 – Unlimited Talk, Text, and DataPlus Free WIFI Hotspots!Iphone X - $20.00 per monthIphone 8 - $29.17 per month / Get one Free!Samsung S9 - $13.55 per monthI am an authorized representative for SprintCall me today 305-962-**** (please leave a message I will return your call)Mention this add reference number #818234 for all activation fees waved!

Guest

I agree!!! Their new statements are ridiculous!!!

View more comments (2)
Waino Fwl
map-marker Mount Orab, Ohio

Disappointing customer service and issue resolution

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My company has been a verizon wireless customer for over 8 years. We were always able to access account and pay bill through their app. One day I was no longer able to do that because I was told I have a business account. I had the business account for years prior to that with no issue paying from my phone or online. For the last 3 months I've had to call to first, pay my bill. Second, negotiate outrageous monthly bill cost. And third, try and resolve the issue with the verizon app. I am told each time the new cost of the bill, yet each month the bill comes and it is almost twice what the previous customer service rep told me. They offered nothing to resolve the issue other than crediting reconnect fees, which shouldn't have been there in the first place. They transfer you around if you show any kind of frustration. Then flag your account after being as polite as one can be after 3 months of dealing with the same problem during an hour long useless phone conversation. A lot of people seem to have the same complaint, so obviously something needs to be done. I have politely given them enough chances to make this right and they choose not to. I will be changing carriers and advising others to do the same. If I were handle issues in my company the way verizon does, I wouldn't expect to be in business for very long.
View full review
Cons:
  • Passed around from one department to another
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Ladainian Pxr

Verizonwirelessons

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Verizon Wireless - Verizonwirelessons

Thank you for that information. As you have not been able to offer me a resolution, only trouble tickets and delays, I have asked AMERICAN Express to debit the amount owed from Verizon.

Because Verizon made misrepresentations to me on multiple occasions, assuring me I would not be charged, and the poor customer service outcomes, I am giving you an opportunity to win my business back. Please understand my story and provide me with some resolution that will make me want to continue my service with Verizon. I'll wait 24 hours and then likely search for another provider for myself and also my business. (I actually am the decision maker for my nursing home and we currently utilize Verizon, which may change).

Here is my quick story. My iPhone front facing camera broke, and you send a replacement. You sent the wrong replacement, and I sent it back and requested a new phone replacement. You sent the right replacement and I set my broken phone back to Verizon.

Somehow Verizon miss marked the phone that I sent back; however you did receive and acknowledge receipt of the broken device. I was later notified that I would be charged a fee if I did not return my device. I called customer service and I was assured I would not be charge for the device. I received another text that I would be charged for the not returned device.

I called again and was assured I would not be charge for the device. I third time I was notified I would be charged for this device and I called a third time and I was assured and PROMISED that I would not be charge for the device. When I was charged for the device I contacted you immediately. Verizon has been unable to correct the mistake of the charge on my credit card, which is $749.99.

This is a huge amount. This charge was not authorized nor is it appropriate as I returned the device. I feel like Verizon has A great customer service team, but not an effective team at providing outcomes. All I ask is for the fee to be refunded and at this point that you try and win back my service somehow if that is with a free month of phone bill, a free device...

something or anything except a trouble ticket and statements that I need to wait for the offline team. Pretty soon, I'll join your offline team, thanks to beaurocratic corporate systems that are inflexible and silos operating without collaboration. I also contribute a big part of my growing dissatisfaction to the Facebook Customer Service Reps who reached out to me, and have wrote beautiful statements but taken absolutely no action. I'm convinced Amber, Camille, Dolores, Seane, Lasina, David and Marcus are chat bots with cool names, but not people in the traditional sense.

I give you an opportunity. I'm very dissatisfied with the service I have received from my personal phone and believe that it is representative of Verizon as a whole.

With many options out there, I will be shopping wireless carriers for myself and my business. Thank you, Mike

View full review
Reason of review:
Pricing issue
1 comment
Guest

I had the same problem, #verizonwirelesson learned the hard way.

Anonymous

Unauthorized bank withdraws unable to close account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Having four lines on my account a purchase of a new 900.00 iPhone with cash was made as a gift. The phone was transferred to another provider with a new number. Verizon has still not closed the prior account or phone number after two months a three attempts. Unbelievably my bank account had two erroneous withdraws which I have played *** trying to get a response from Verizon on even having a ticket generated. It is apparently an open new account for the old phone with the old number with auto payments from my bank. They have spent two months allowing this to go on and as of today I have not gotten an explanation as to why the issue has not been handled.
View full review
Reason of review:
Problems with payment
Anonymous

Nightmare to cancel service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

True story - just happened today. Verizon would not cancel my 86 year old disabled mother’s service over the phone that she hasn’t used for months.

Forced her to visit store in person. Had to take oxygen and wheelchair and transport her to Verizon store where they proceeded to tell her they couldn’t help her because they weren’t a corporate store. Loaded her up and went to corporate store where they said they couldn’t help her because Verizon took service cancellation away from them. Could only cancel by phone.

Luckily Verizon employee took pity on my mother who was ready to pass out from the trip and canceled her service somehow. Otherwise, I would be in jail now.

Can not believe a business is so insensitive to customers and makes it so hard to discontinue service. Very predatory!!!

View full review
Reason of review:
Return, Exchange or Cancellation Policy
  • 1
  • ...
  • 191
  • 192
  • 193
  • 194
  • 195
  • ...
  • 254