Verizon Wireless
Reviews and Complaints

My existing basic flip phone finally broke after 5 years of use and I am a unable to transfer my phone to a new device # without buying a new contract phone for full price running a minimum of $150 dollars and up, even for a basic phones, or renewing a 2 contract which they will give me a phone for free but i will end up paying more on a monthly basis that i would otherwise for prepaid or month to month service. I even tried activating my # on one of their less expensive prepaid phones to no avail. Solution I ported my number out to Google for 20 bucks and ended up terminating service with Verizon. I then switched to Net 10 bought a flip phone for 30 dollars @ Walmart, (much better than my previous flip phone more features USB charger + 2) I used my Google # when activating. I found a Unlimited talk and text plan for 35 dollars a month ( much less expensive than Verizon was 50 dollars a month plus taxes and fees) and use their convenient auto refill feature to take care of billing. Overall there has been nothing 2 complain about, coverage with Net10 is great my phone is CDMA which means it pretty much runs on Verizon's network just without Verizon and their contacts and prices.

I've spent several days; perhaps 2 hours now with online services trying to a. register the prepaid card, be trying to get a password that the site will accept (no luck with that...even the one mailed to me is not working.) b. I called the rebate center and they told me it was fixed and I now shouldn't have any problem. c. I went back to Verizon wireless to use the card to pay my bill. I went through the full automation to pay the bill, only to have the card rejected. d. I called Verizon wireless, the service person there could not get the card accepted and told me I'd have to call the prepaid rebate people...which I had already done. e. I have no understanding of why they can't just credit a rebate to my bill rather than have me have to go through all this; why in the world should I even have another credit card to my name...I didn't ask for that... don't want that.

We have a family cell phone plan with Verizon which has been in effect for about 15 years - costing over $200 per month. It was under my mothers name who, tragically, recently passed away from cancer. During this time some things went overlooked and two months of payments didn't go out to Verizon. The lines were immediately cut off. I called to reconnect and was told that there would be a $15 surcharge per line. I explained the situation and the Verizon rep, after speaking to her supervisor, said they would be able to credit one line. Even after this total lack of care for a 15 year customer and her death, we just stayed with Verizon. Over the next few months billing errors were made to account several times, each requiring hours of phone calls and much arguing to correct. Verizon does not care about its customers, it only cares about the money it's taking in. Cold, callous, heartless and greedy.

On my January VZW bill, I was charged a fee that did not make sense to me. I contacted VZW and was on hold for a long time, in which I went online and did a "Live Chat" session with a representative, Wanda. Wanda check my account and told me that I was entitled to an $84.79 credit. She told me it would take 2 billing cycles before I received the credit. I was agreeable with that solution. Now it is April and still no credit. I called VZW and this time talked to representative Latoya. Latoya informed me that there should not be a credit, even though I had copy the "Live Chat" session. She then told my wife that she would refer this to her supervisor and call us back. A week has gone by and there has been NO calls from VZW, nor from Latoya or her supervisor, nor anyone else who I have contacted at VZW. All I want is the credit to my bill that I was told that I would receive. It would be nice for a supervisor to call me or my wife and tell me why they, VZW, does not provide the BEST customer service when it is their job to do so. I have 4 lines with VZW and pay over $250 a month, which is another issue. I have been a loyal customer for over 10 years, you would think VZW would try and satisfy their long term customers(?). But basically it comes down to how much money they can get from anyone they can.

For the error, every month I have these problems with my business phone now they are saying that they over credit me for a phone and wants me to pay. It's was explained to me they if was an error and they we're going to take it off but every month its the same old thing now they are trying to make me pay for something that supposed to clear up in the beginning. I have a business I am tired every month of there un professionalism character of not satisfying me as a client interrupting my business turning off my phone and I haven't to leave my business site every month trying to resolve the same issue every month. I am very upset customers and I appreciate if this can be resolved without me having to pay what I don't owe. If not I will be working on canceling my contract believe that I am tired

I recently ported my telephone number from Verizon Wireless to another provider within the billing cycle, yet was charged for service by Verizon Wireless for the full cycle ... in this case, 19 days of service that they did not provide (my new provider did). In response to an FCC complaint on the matter, Verizon Wireless stated that their terms and conditions allow them to do this. The amount of money was not much, but when multiplied by the number of customers who leave their service every year, it no doubt provides VZW with tens, if not hundreds, of millions of dollars in revenue for services that they did not even provide. Caveat emptor when dealing with a company that would engage in such a shady and despicable practice. And if you are porting your number away from them, do it at the end of your billing cycle, so they are not getting away with gouging you for service provided by your new company.

I have been trying to close this account since June of 2013. The company keeps billing me after hundreds of calls and conversations with many employees that all say "I will take care of this". Then I receive another bill the following month. If you dial the "Questions" number on the statement, 1.800.922.0204, it immediately gives you a message to call another number and then promptly hangs up. Then it asks for your cellular number, which I do not have a cellular number. So I have to enter that I am opening a new account just to talk to a human, and they always end up disconnecting me when the transfer me back and forth. This company is a DISASTER!

I am so angry right now with verizon. Been with them over 6 years. I chatted several times with an agent to get exact quotes on the new plan i was ordering. I was quoted a very reasonable rate via the chat service. I asked over and over is this the monthly price just to be clear. When i look at my contract it shows$50 more per month. I called customer service and they said we cant bring up your previous chat. Then they said they could view my chat. ThEn they said well we cant honor that price......even though the chat agent is quoting you a price, we don't honor it. Seriously, isn't that fraud? I am sending both phones back and i am sure they will charge me, but as far as i am concerned i have the chat logs, documentation and plan to go as high up as possible. They are committing fraud to get people to buy plans from their site.

So in the begininning of February, my DH upgraded to a free phone, but somehow Fedex noted that super signed the package, but we never got the package. So we called Verizon (got the run arounds), also it takes 30 half our to get a rep. they re-ordered the phone and 2 days ago, they emailed us the phone order has been cancelled. We contacted Verizon, it has been a month already and now they tell us, we should file a claim with Fedex, we called fedex today and they said Verizon should file a claim with them. So when I asked Verizon, what if Fedex will not reimburse us with the fee, then we (customer) will be liable for the upgrade fee. Now, we asked about terminating the service, they are going to charge us $55 for upgrade fee, etc.. and $350 termination fee. So now we are stuck with the old phone and a charge of $55. We cannot wait for the 2 years to be over so we can cancel this service. 3 hrs on the phone/online live chat could not get them to just issue us a new phone. Even managers cannot help. Verizon customer service used to be so much better, it has declined significantly. We have 2 separate plans, now i am considering to cancel my service with Verizon as well. Verizon's loss. Thank you Verizon for 15 great years.

I recently had a new Samsung Galaxy S3 sent to the local Verizon store because my phone wouldn't hold a charge. It was sent to them for free under manufacturer warranty. When I went in to pick up my new phone the guy working told me he would go ahead and transfer all of my photos, contact, messages, etc. onto my new phone. There was an SD card and memory card in my phone. After 30 minutes of my phone transferring all of my stuff onto the new phone, he handed it to me and said it was all done. I looked on my phone and only had 16 pictures. I said to the guy "hey man, all of my pictures aren't here." He said "they should be there since you have an SD and Memory card." I had to leave to get my daughter from school but he reassured me that they were somewhere on my phone and to look when I got home. I looked when I got home and they are nowhere to be found. I am extremely upset since there were years of photos on there of my kids, family, etc. I have spoken to four different customer service reps and they have all told me that my pictures should be on my phone. I went back into the Verizon store that did the transaction and asked them to help me find my pictures. It had only been less than 24 hours. I asked them if they already shipped my old phone back and they said that they did and that they had NO WAY of getting my old phone back to retrieve my pictures. I am so pissed and think Verizon shouldn't hire incompetent customer service representatives that don't know how to do their job completely. To them it's not a big deal but to me it's a major deal when they have deleted or lost years worth of my photos and memories that I apparently can NEVER get back. Is there something I'm missing here or something that they can do to help me get me my pictures back?

I've had several issues with privacy concerning my cell phone. This is an ongoing issue with Verizon with the iPhone. Some of the symptoms include: static, echoing, delayed Internet access, no connection to the Internet, and tampering with accounts to name a few. I'm on hold for long periods of time. There is always an issue with the service or device due to the illegal government monitoring of my phone. My phone heats up, takes pictures on it's own. The screen freezes as well as the buttons. There's always a problem with the server. The list goes on and on.

I have been a Verizon wireless customer for many years and advised many of my friends to join. I felt at the time they provided the best customer service and I never had any issues with connection when making and receiving calls. At this time I HATE Verizon and have been mistreat as a value customer and want to inform whoever will read. I had the Droid Motorola and had no issues with my call connection. However I had to get a replacement phone every 6 months after spending hrs on the phone with tech support and not able to come up with a resolution. I sent back many phone and never had any issues until this last experience. I called and spoke with 2 different manager and got better service from a level 2 tech rep support, the manager advised me that my replacement phone and the battery was sent to my employer address. By the end of the day I received the phone only, called Verizon again for the 3rd time and a day and spoke with a manager who state she was texting me the tracking number but sent the order return number. A waste of time on the phone and out my day, called back spoke with manager who never informed my battery was sent to a different address. I never experience speaking with so many manager that give wrong information just to get you off the phone. I currently have a Samsung phone which looks nice but after speaking with a level 2 tech rep state the connect is not as good as my old phone so now I’m dealing with drop calls and miss calls that don’t show on my phone that i have for 2 weeks and spend at least 3 to 4 hrs and got nothing resolved. I’m writing because I have been misinformed with poor service and required to pay for a cell phone that does not accept all my calls. Please if anyone know of the corporate office number for me to address my issues please share. Not a happy customer paying for service or a replacement phone that was not damaged at my cost.