New Reviewer

Verison Wireless are Liars and Cheaters

My Wife and I have bee lied to about services and created accounts costing excessive time and money numerous times ... This morning we have NO service on Mobile Phones or our home phone. When we were in the store in Gastonia NC the sales rep told us everything was consolidated into 2 mobile lines and one home line. This consolodation was an effort to utilize MY companies discounts as the primary account holder had been by wife. We were told evertyhing would be fine ! Since then we have come to discover there are two accounts and excessive money being spent because Verizon has us set with two contracts, one for my wife and one for me. Also , there is a Pad device which was suppose to have been dropped since the contract was expired. WELL they fixed that by creating a new contract for a Ipad and adding a line that hasn't been used in over a year. BOTTOM LINE , The sales reps in there stores LIE with no regards since and only deny everything ONCE you can get someone at the actual store about billing problems stating it wasn't on THEIR END ... There actions have cost both my wife and I countless hour in trying to straighten out the mess we are in. In dealing with one phone rep we have gotten one story only to shortly discover the problem isn't fixed and we are incurring OUTRAGEOUS bills and loss of service. We call again and get the same story from a different rep and soo on. This has been going on since Febuary and our only real option is to discontiune our service with them but that will cost nearly $1000 dollars on 2 actual devices we use and one we dont EVEN have, ASIDE from out right lies about service I have SO often watched as they sold people a "bill of goods" in telling them they NEED this memory or that device for the most out of there phone when most of these inccidents I have seen I try to advise potential ccustomers they are being lied to and sold need services and devices as I have a college degree in IT and know all it takes to have a simple phone or a snazzy smart phone. REALLY sad thing is many of these folks are older retired tupes living on fixed incomes, OR, young college age kids only needing a simple phone to make calls of neccisity. They are all crooks and liars all the while paying their CEO an obscene salary , which by the way has raised a lot of prrotest from the AFL-CIO along with other consumer groups. BOTTOM LINE ... RUN LIKE *** AS FAST AS YOU CAN FROM VERIZON .....
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ID
#322036 Review #322036 is a subjective opinion of poster.
Location
Mount Holly, North Carolina
New Reviewer

Verizon - Most Horrid Company

Have been through many cell providers and Verizon is the worst. They told me there was 4G coverage at my home and work address by their sales rep Gregory Karas that oh yes, I will have 4G at both locations. In calling back they couldn't even find my office address. Have *** for coverage and was promised their technical team would resolve. Not fixed by the last day of my 100% Customer Satisfaction 14 Day period so I called because not only that but my bill which I asked if I'd be billed a month in advance was no. Lie#1. So he said they would cut $60.00 off and prior to sent many emails but because he convinced me I would get this credit and my connection would be fixed on the last day. Never happend. Everyone I spoke to I documented and each gave me a line of bull. Now contacting the Attorney General, Consumer Protection Agency, BBB, Local News Station, and every social media outlet I can as my internet speed I was told after paying a 3rd party $79.00 to make sure my pc was running in proper order to say call your cell co. You have a severe network problem. So I called and in speaking to a rep named Geri she had me do a speed test and the upload speed is .09. Worse than dial up. So now I'm fighting tooth and nail to get this cancelled as all I have been given is misinformation and bold faced lies. And to top it off I did buy a cell phone and returned the next day and they refused to refund my money but would credit my accont. Screw them... Nice way to keep my money those dishonest jags. Am posting this on every site I find in addtition to my over 500 FB friends. Will trash their company any way shape and form. Word of mouth is everthing and I have a huge mouth. If anyone reads this do not give them your busniness. There are reputable companies and Verizon is not one of them.
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ID
#321834 Review #321834 is a subjective opinion of poster.
Location
Madison, Wisconsin

Verizon Wireless

I was afraid of exceeding my monthly allowed minutes so went online to upgrade my plan to allow more minutes. (My contract expired several years ago.) Rather than changing me to the old plan, it terminated my existing plan and prorated it. So while I had not exceeded my monthly minutes, I had apparently exceeded my prorated minutes resulting in an excess minute charge of $290. When I called company to say that I had apparently misunderstood how the plan worked they offerred to deduct $45 from the bill if I agreed to sign a up for a new 2 year contract. I was flabbergasted. I threatened to discontinue the service if they didn't resolve it at which point they agreed to deduct $90. I took the discount and told them I was going to change carriers. I was very pleasant with them and explained that I'd had service with them for 10 years with no issues, that I'd obviously misunderstood something in the way I changed the monthly billing. They said by changing on the website I was entering into a legal contract and I should have called them if I didn't understand. Well, try finding a phone # on the website let alone sitting on hold trying to get someone to talk to you. Bottom line, they're losing a $130/month customer over a simple misunderstanding and they could have cared less. Good by Verizon, customer service doesn't suck, company policies on customer care do.
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ID
#321819 Review #321819 is a subjective opinion of poster.
Location
Herndon, Virginia

Verizon Wireless Store unethical

Store at 13620 S Tamiami Trl, Ft. Myers, FL They tell you they can return it but do no mention a re-stocking fee. They have you sign an electronic screen with just a place for a signature. Then they put the receipt in a bag with the product. The receipt doesn't have your signature on it. I was so concerned about poor phone coverage that I actually had the branch manager sign a letter that I would not be charged if I returned it. Unfortunately, the letter did not mention a re-stocking fee and no disclosure was made that there was one.
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ID
#321332 Review #321332 is a subjective opinion of poster.
Location
Fort Myers, Florida
New Reviewer
Ok so it's time to upgrade my phone. I have verizon. Verizon happen to be doing a deal on their Razr. I go in the store the rep was nice and explained to me that the phone i wanted was actually $150 with a $50 mail in rebate. Mistake 1. I said ok no problem not a...
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8 comments
#934825

Just got my postcard today. Said they could not honor my submission because purchase info could not be validated.

I know I did everything perfectly.

Called the 800 number on the card and it was cleared up in a minute. Makes you wonder if anything was wrong, maybe they hope people just trash the card or give up.

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ID
#320544 Review #320544 is a subjective opinion of poster.
Location
Tolland, Connecticut
Loss
$50
New Reviewer

Verizon Wireless- Mt Pleasant Michigan

I bought a HTC One phone (new) under two year contract just a week ago from this outlet. The phone HEATS UP so hot it could burn your hand. I look up on the internet,there are 150 complaints on this phone for same issue. I go in there today- NO SERVICE-spent more time checkin me out,rather than offer service- I was told I had to pay $35 to get an exchange to an IPHONE,NO offer to SWAP the battery or phone,WHICH I'M REALLY )#*$#)( ABOUT. Man,thats customer service-Brand New Contract,Brand New Customer,Brand New Phone (which Verizon will no longer carry HTC-I wonder why)and they still have guts enough to DUMP a product on new customers they know they wont service or support) seems like that would be an FTC violation. Oh yeah, and this team in this store is servicing a college town. Nice place to take advantage of folks and earn a profit. IF YOU DISLIKE YOUR PHONE, go to AT/T,TMobile,Virgin,or BestBuy....... THIS IS WHAT HAPPENS WHEN YOU GET TO BE THE BIGGEST..its no longer about customers its about money..................... Upper Management needs to make a stop at Mt Clemens Michigan store soon to check out their service attitude, and sales techniques..... and maybe warn staff not to use customers as a dating service.. crashndetroit
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ID
#319642 Review #319642 is a subjective opinion of poster.
Location
Pigeon, Michigan
Advanced Reviewer

I am afraid I am done with Verizon

Too many lies, too many broken promises, too high monthly payments. These people have no shame. I was told when I signed up that they would waive the activation fee, well lo and behold the fee shows up on my first month's bill. I call them up about it and they refuse to take it off. They have also been sneaking in bogus charges on my monthly bill for months now. I know what they are up to. The customer service reps are rude as heck and one even hung the phone up on me once. I called back and demanded to speak to their manager and did. They always act like customers are a bother to them. Nevermind that the customer is why they are in business. Bye Bye Verizon!!
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9 comments
#485117

I BLAME MY VERIZON 4G FOR THAT DOUBLE POST. DAM VERIZON GOTO ***!!!!!

#485112

try going to walmart and getting the straight talk plan by tracphone. or take your phone to a bridge set it on rail and jump

#485111

try going to walmart and getting the straight talk plan by tracphone. or take your phone to a bridge set it on rail and jump

#483536

so that's not the true story, you psycho? so it's safe to assume that your post is just fake. you don't even go out in public because you're always on here, you fat slob.

#483027

I am glad you were hung up on. It obviously taught you a lesson because the next time you went to Walmart and Wendy's you had good experiences most likely because you behaved yourself.

Hopefully other people have the guts to hang up on you or ignore your tantrums. You are the one who is rude as heck. You just got a taste of your own medicine.

Now that you know what it feels like you behaved your age (rather than like a second grader) at Wendy's and Walmart and they were all than happy to serve you. This complaint should be a compliment.

Could the reason that you expected to use Walmart for your personal phone calls from your sister have to do with your not having a cell phone?

#483025

You know since you say they like to lie, and because you have lied to us several times perhaps you should consider s job at Verizon? At least you can support your own self and don't need your husband to support you. Because trust me if he is going to put up with you any longer one day he may just put a gun to his head.

#482771

All I want is a phone that works. When I moved to Arkansas, I never received a single phone call on my phone except for telemarketing calls for Weight Watchers.

When I called Verizon and demanded to know why I was not receiving any calls except for telemarketers for Weight Watchers, he said that's because no body (except for the telemarketers from Weight Watchers) called me. IMPOSSIBLE!

People like me and want to talk to me. And the only reason I can guess that my phone hasn't rang is because Verizon is not allowing any of my friends to call me.

#482501

Not the story at all.

#482010

so here's what happened. Lea01 told the Verizon associates that she should get the activation fee waived because her husband works at Walmart Home Office as their lead janitor.

and Lea doesn't understand bills because her husband pays all of them. so when she saw that there were taxes on the bill, she called to argue even though that is a part of everyone's bill. the reps were fair to her and explained the charges to her. but Lea claimed that since her husband can clean their bathrooms for them, she should have the taxes waived.

then she decided to harass them even further so they hung up. good luck with your next cell phone service and have fun paying the cancellation fee for Verizon which also applies with other services. what will be your reason for that? your husband works at home office?

I haven't heard that one before. dumb *** you need to grow up.

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ID
#319103 Review #319103 is a subjective opinion of poster.
Location
Springdale, Arkansas
New Reviewer

Verizon's Deminishing services

Verizon Wireless - Verizon's Deminishing services
My wife and I were with Verizon, our phone service for 6 years was great. april 28 2012 adjustments were made to their frequency output and our service's stopped, a representive we spoke to told us that our phones less than a year old were basically an experimental peice of garbage the raido's in them were never meant for 4G, so much for the thunderbolt's then tried to sell us another phone or a range extender to boost their signal for $300. The same night an update came to the phone to fix the problem but all the update did was give more power to the raidos, killing the battery quickly
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1 comment
#547611

I had a system update done and now my DROIDX 2 won't keep my wifi or 3g. Had hard reset done 4 times before they told me I needed a new phone.

I don't understand why I was sent a system update if this phone won't work with the update. I got nowhere and now have problems holding any kind of signal.

I am grandfathered in with unlimited everything. If I were to get a new phone I will lose my unlimited, which makes me wonder what that update was really about.

ID
#318433 Review #318433 is a subjective opinion of poster.
Location
Greenville, South Carolina

Verizon - Lied to me

I've been a Verizon customer for 10 years. I dont know why I've stayed with them so long as I've had multiple problems with them. When it comes to customer service they are, by far, the worst company I've ever dealt with. About a year ago, I was having trouble with my phone. This was refurbished phone they sent me after my previous phone stopped working. I was eligible for an upgrade so I decided to try a smartphone. But, I wasn't sure it was going to be worth the extra $30 a month for the data plan. The sales person told me I did not have to keep the data plan and I could cancel it at any time. Well, guess what, I called yesterday and found out I can't cancel the plan. Verizon refuses to assume any responsibility for what it's employees tell someone. I guess the employees are really just independent contractors and do not actually represent Verizon so they are free to say whatever they want and Verizon will not stand behind what a customer is told. While on the phone last night, I repeatedly asked to talk to a supervisor. A supervisor was available the first time the person I was speaking with needed to ask them a question but as soon as I asked to speak with a supervisor, suddenly none were available. DO NOT DO BUSY WITH THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!
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ID
#317412 Review #317412 is a subjective opinion of poster.
Location
Little Rock, Arkansas
New Reviewer

Verizon Wireless- SCREWS you on your monthly bill!!!!

Verizon Wireless will tell you ANYTHING to get you to sign that two year contract!!!! I was advised that the 35.00 activation fee for 3 lines ($105.00) would be waived. When I recieved my first bill, There was a 35.00 activation fee for each line. I called up Verizon Customer Service and was advised by them that it was not possible to "waive" the activation fee and that these were "valid charges and you are obligated to pay them". The monthly service for 1400 minutes is 100.00 and the data package for 2 phones ( 2 GB each) is 30.00 per *** line. This company is complete *** and must get off on taking advantage of their customers and their hard earned money. *** Them.
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1 comment
#481657

Verizon makes you feel stuck. They sell 4g but currently only support 3g

ID
#317390 Review #317390 is a subjective opinion of poster.
Location
Roanoke, Virginia
Loss
$100
New Reviewer

NO SERVICE FROM VERIZON AT HOME.

When we signed up for verizons family plan we were shown their coverage map which showed our home right in the center. Well no coverage at home or even within 2 miles of my home. Verizon says sorry, you must be in a dead zone. We know they make and verizon sells a device that increases signal in dead zones. We can't believe we have been told we have to buy the device for $200.00 just to get the service that they promised us and we pay for every month. Verizon is too big!! Totally out of touch with customers!!
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2 comments
#691514

My boyfriend and I both have Verizon. We have lived in the same house for 5 years.

He has no problem with coverage. I am unable to use my phone for anything at all now. I have had trouble for months and spoken to many techs.. all of my data was wiped out on one call and no one has been able to help.

My contract isn't up until next year.

I don't have insurance on my phone. I am not eligible for an upgrade for a year but my bf is. I have tried to use his upgrade to get myself a new phone. I spent an hour on line trying upgrade..

after all that work I was told that I had to do it by phone...

I have just had it with Verizon.. I am paying out the *** for *** :(

#503554

You should have taken advantage of VZW's return policy and asked for any restock fees to be waived. You obviously didn't do that.

Otherwise, you could have tried another carrier. There are websites where you can plug in your address and get reception rankings for your neighborhood. I did that when I still lived in California and chose Verizon Wireless because of their consistent coverage when other carriers had problems around the hills and mountains.

Of course, now that I'm in Texas, I have no reception problems. Do your research before committing.

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ID
#317274 Review #317274 is a subjective opinion of poster.
Location
East Stroudsburg, Pennsylvania
New Reviewer

VZW Makes Me Want to Committ Suicide

Dear sweet, 8lb, golden diaper wearing, sweet little baby Jesus, give me the strength to not off myself thanks to the ridiculousness set upon me by the Verizon corporation. In March 2012 I received my HP Pavilion Netbook from Verizon. From the moment the machine arrived, there were issues. I immediately had difficulty with my Internet – I would periodically be booted from the connection, and there was no patter to identify the cause (time and place were not variables). Over the course of the next 6 weeks, I spent over 40 hours on the phone with Verizon trying to resolve this issue. I actually had 2 different con calls between myself, Verizon and HP to get to the bottom of all of this. When it was all said and done, I was FINALLY able to convince Verizon that I needed a new machine (shocker). This however, was not the headache, believe it or not. Since I had spent so much quality time on the phone w/ Verizon, they finally agreed to an $80 credit for my troubles. I even received an Email from accountnotifications@***.com, confirming my credit. Imagine my confusion, when a month a later, this credit did not appear on my billing statement. I contacted Verizon, and that is where it begins. I was told by the rep on the phone that there was no record of a credit having been issued. I offered to forward her the Email, but was told that I would need to PRINT AND FAX a copy of the credit confirmation to her. Interesting that I have to supply her with proof of my credit. I explained that I was in the hospital, and had been for several weeks, with my sick brother, and that access to a printer and fax machine was not possible. She told me that she could not issue the credit without "proof". As I tried to make sense of this, and point out to her the absolute malarkey she was throwing at me – she became angered and defensive. I said, "I just don't understand what happened to customer service. It's like you don't care that you make people want to poke their own eyes out". We went back and forth for a while, with her, "understanding" my situation. Really? What part of I don't have access to fax was unclear? Finally I said, "I hope if you have an issue with someone while you are also dealing with a sick family member, that someone offers you the same care and compassion you have shown me." She then accused me of threatening to harm her family and that she could file charges since this call was recorded. I simply replied, "If the calls are recorded, why not look up my tape from April 16th and listen for when the rep issues my credit" – she then hung up on me.
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ID
#316457 Review #316457 is a subjective opinion of poster.
Location
Middletown, Ohio

Verizon- Customer Service Run Around

We were supposed to receive a corporate customer discount when we began our cell service with Verizon. So, I went in to the Verizon store to set it up. The people there directed me to the website, which didn't work so I called customer service. It has now been five months of phone calls to try to get this discount processed. I have done everything that I have been asked to do but haven't seen results. Each time I talk to customer service they "sound" as though they are taking care of everything, but nothing ever actually happens. They simply say the things that they know will get me off the phone. If the cancellation fee wasn't so high, I would go back to ATT immediately.
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ID
#315778 Review #315778 is a subjective opinion of poster.
Location
Huntsville, Alabama
New Reviewer

Verizon Smartpost and Horrible Customer Service

If you have complaints about Verizon wireless, please go to change.org and sign my petition. I think it's time we demand our rights because we are paying for these services . We should be in control of things we spend our money on. We make the companies what they are, they cannot thrive without us. If you are suffering at the hands of Big business let's take our control back, they work for us . We need to take our lives back . We should be in control of our future and demand what we want, instead of paying what they want us to.
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3 comments
#485118

hahahaha y u so mad 4 bro?????? you have a troubled childhood and going to take it out on verizon?

i joined this site and its a bunch of retards crying about the things they buy and then decide they dont like. you didnt even say why you didnt like verizon whats your complaint.

i got a solution for ya, switch phone companies. thank god i got my ged or id be making *** complaints too

#481815

To Ihatestupidcustomers, you must work for verizon, on the piece of *** salary they pay you to come on here and *** with other people. how much are they paying you to bend over? huh *** ***.

#474950

um.. could you at least shed a little light on what they did to you?

or are you just looking for attention? either that or you're just trying to get Verizon to have a bad name just because they wouldn't cut your bill in half for no reasoon.

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ID
#315520 Review #315520 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$1400
New Reviewer

Verizon in Gastonia NC Will Liee to YOU !!!

Once again Verizon has caused aggravation and troubles in my household ! I keep trying to persuade my spouse to LEAVE Verizon because EVERYTIME business is transacted in there store the Staff will "ASSURE" you everything is OK. However, invariably everytime there is the inevitable days on end of ensuing calls speaking to double talking Reps to get resolvement to everthing from Billing Plans, Equipment, Services, etc ... EVERYTIME !!! I truely hate to think the people in the Gastonia NC Sales/Service center are maliciously lying, however, if that isn't the case then they are just ignorant of Policy and/or Equipment. Now things do get straightened out but ONLY after ruining an evening or week-end arguing with some phone rep or taking time to return to the store ... It always has been a hassle after ANY transaction made with VERIZON in that store ... Yes, I agree that I should take my business else where but the spouse pays the bill and handles the problematic behaviour frrom VERIZON , SO, whats a person to do ? Proably just take it like everyone else does which is what the company banks on !!! Its a SHAME we as consumers can't STAND TOGETHER and BOYCOTT that company but that would inconvience folks so we continue to take their BS ..... Am i alone in this tirade or are others feeling the same ??????
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ID
#315314 Review #315314 is a subjective opinion of poster.
Location
Mount Holly, North Carolina