Verizon Wireless - Rebate Denial Review from Kinston, North Carolina

May 9, 2014, purchased iPhone 5s , based on the $100 rebate offering. The Rep.,Abe, Was very knowledgable and helpful during the purchase process. I asked how the rebate would be handled, he said I should recieve a rebate mc/visa in about two weeks. He offered to fill out the rebate form and email the information in my behalf , so it would be done correctly. Thank you, one less thing for me to worry about . Aug 8, 2014, I called to inform verizon that I had not recieved my rebate. She informed me that there was no record of my application and I needed to resubmit, providing a copy of my bill of sale + a copy of the bottom of my phone box, + mention promo code 14-100. I faxed all of the requested information on August 8,2014& was provided a tracking #, and was told I should receive my rebate with in 10 days. On sept 9, 2014, I inquired about my rebate and was informed that rebate time had expired and was no longer valid. I have been a consistent customer of this company , non stop, for 25 years. That flawless tenure is about to change forever. They ca kiss my ***, because I can't !!!
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ID
#531977 Review #531977 is a subjective opinion of poster.
Location
Kinston, North Carolina

Doudle dipping

After this weekends past holiday I discovered my acct had been debited twice the amount I authorized This over drawing my account I made my payment through*611 The amount is $192.73 and 192.76. I am disabled and live paycheck to paycheck. My life insurance and another draft will be rejected. I am incurring charges everyday and have no resources to cover this negativity. On Tuesday I spoke with Chris who filed the paperwork to reverse one of the debits. He was very good at his job, and stated I would be credited one of those payments. He would rush it to go through as soon as possible and the remaining charge incurred by this mistake could be reimburse by me taking my bank statement to a Verizon store and they would debit them. confirmation # 451****. Today I call and got to a supervisor , Maynard V0GM78, since the funds where not returned yet. He informed me this would not go through until Wednesday and maybe not even then as a new cycle would start and they would keep the money. This is ridiculous. I told them the could not keep the $ that was not authorized by me. They just said " I understand maam but there is nothing I can do! What? I have been with Verizon for many years. I know myself after working for large corporations this is possible if you care about your customers. I expect a response today 09/05/14. I would rather not file fraudulent dispute charges. Please do not send me a pat customer service response. I need a real person!
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ID
#530281 Review #530281 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$200
Preferred solution
Full refund
New Reviewer

Misrepresentation from Verizion wireless sales and support

I purchased two years Galaxy Nexus 4G verizon phone and was informed that this phone is unlocked and can be used in Europe. For that reason i signed two years contract with Verizon . Only two months before my contract ended and I planed to go to Europe I founded that only model of Samsung Galaxy Nexus will never worked in Europe and Verizion sold me the wrong phone, but my contract is valid and I have to pay 150.00 penalty for breaking the contract even the company representative misled me for signing contract for wrong phone. What a ripoff I am customer with Verizion for over 10 years spending over 10,000.00 dollars. what a company?????
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ID
#529782 Review #529782 is a subjective opinion of poster.
Location
Skokie, Illinois
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund

Lied to by Verizon on multiple occasions.

So my husband and I were switching companies from Sprint. We were debating Verizon or T mobile. The salesman made the Edge program sound amazing and sold us on it. Well, he lied. He failed to mention we are basically renting our phones, and when we Edge up we give our old ones back. Did not say that at all. I figure by the time you want to edge up you have paid the contract price so in reality we should keep our phones, but apparently not. So we said whatever and stuck it out. Then in Feb 2014 we go in to upgrade a line and was introduced to the "more is less" plan or whatever its called. He said there was also a promo for a free tablet and $10 a month line fee. So we went with that, they said we would get our tablet in the mail and just to put the sim card in and it would be just fine from there. LIED TO AGAIN. He quoted us $180 plus tax for two lines and a tablet. Well we have been paying that but the tablet line was never activated??? Because verizon never activated the sim on their end they wont do a warranty exchange because the tablet wont turn on now. Not only did we get lied to about the price, they didnt do their job on their end. We have been paying $180 for only two lines and NOT the tablet. And in the end we are stuck with a broken tablet with no help on an exchange. Verizon service may be good, but their customer service and salesman make me wish I stuck with my old carrier. At least they helped their customers.
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ID
#529098 Review #529098 is a subjective opinion of poster.
Location
Santa Rosa, California
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
New Reviewer

Unscrupulous Billing Practices

I have an outstanding credit score and VW has put a hit on my credit report when their online system wasn't working correct. They started putting late fees on my bill without any due dates on them, so my account kept accruing late fees ($113.00 in late fees). Everything else was paid. They then sold the supposed debt to a collection agency and now claim there is nothing they can do about it. The federal govt. should make it illegal for companies to sell debt to collection agencies. There is nothing in it for the collection agency to drop the charge. Verizon got their extortion money and walks away. I refuse to pay this $113.00 in late fees. If need be, it'll stay on my credit report for the next 5 years until it drops off. I WILL NOT pay it.
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ID
#528918 Review #528918 is a subjective opinion of poster.
Location
Denver, Colorado
Reason of review
I have an outstanding credit score and VW has put a hit on my credit report when their online system wasn't working correct. They started putting late fees on my bill without any due dates on them, so my account kept accruing late fees ($113.00 in late f
Loss
$113
Preferred solution
Remove the "in collection" status from my credit reports and show the account as closed and paid in full.

Verizon prepaid is not a bargin Don't Do it!!!

I got an iphone 4s on or about 7/8/14. It did not work and it took me 3 weeks to get a new one. I spent over 2-3 hours on the phone with VZW prepaid CS and got nowhere. Finally, they told me to go to the corp. store and swap it out. 2 hours into the Store where they tried to contact VZW by phone & get authorization to swap out they told me I was not in the system...and I should go home with my phone & they would have a phone sent to me. 2 days later they told me to come back in & leave my phone. I live 30 mins. from the store; 1 hour wasted. (I could have done that on the phone with the first CS person if they would have let me...I did not need o go to the store & waste another 2 hours.) Waiting those 2 days for the Store, I elected to I call VZW CS & she did something w/ software and told me to keep it for the weekend. That she personally would call me back on Monday at NOON 2 see if there was any improvement. She never did!!!! Now I have the new phone; it is better but not great. I still have issues with hearing others & with others hearing me. I just got off the phone w/VZW CS. Another 2 hours on the phone w/ VZW who transferred me to 5 other people telling me that they could not help and would get me to the "correct person". They did not 5 times! Then they got Apple on the phone (I did not know why but was patient) who told VZW that the phone is not warranted by Apple as it is too old. I was told by VZW that it was warranted by Apple and that I could buy Apple Care." NOW it seems your people do not know what the warranty really is. So I WOULD LIKE TO KNOW THAT TOO. Apple will not even sell me an "Apple Care"! I finally got another phone from VZW and for 2 weeks I keep asking Siri to help me and all she did was call phone numbers. It was my son who told me that it was not an Iphone 4s but a 4!!! I spent another time on the phone must have been over 2 hours. And they passed me to 9 other CS operators who finally got me to the right person and after filling out all the paper work on the phone with them to get my money back I got disconnected and all Was Wasted. Recouping I had the phone for 45 days +/- I made less than 20 phone calls with it. So this must be standard procedure to sell Iphone 4s & keep swapping them out until the customer gets a good one? You should not want to waste any time on the phone speaking to CS who have no clue what to do or who to contact. Corp. stores are a waste of time 1-2 more hours for nothing. I went to the store last Thursday, just to transfer contacts & they put me in *** w/ 5 others who were looking at phones. (wasted another 1 hour) I do not want to waste any more time on the web either. So it took me another hour on the phone with a store to return the phone and get a refund.
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ID
#528864 Review #528864 is a subjective opinion of poster.
Location
Boston, Massachusetts
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution

Worst Customer Experience

I recently broke my cell phone and called into customer service where I was told it was within a month of my upgrade date so I could upgrade upgrade over the phone with them but that it must be over the phone. I was fine with that and requested a Galaxy S5 which showed online for $100 after mail in rebate. The representative said the price with him was $200. Since it was my only option I agreed but stated I needed the new phone Saturday at the time it was Friday. He said that would be fine and we could overnight it to me for I believe $12. Later that night I checked my email and saw my phone was coming Tuesday due to Monday being Labor Day and the price was over $300. I called in and was told the price was $300 because of a $30 fee and a $50 mail in rebate that I was not told of before. She also said the phone should be to me Saturday since it was sent over night. When she put me on hold she accidentally transferred me to someone else who suggested I call back. I did and was told they needed to cancel the first order and put in a new one and she would select Saturday as the arrival day and it would be fine. When she went to transfer me to accept the terms she accidentally hung up on me. I called back and explained that I had already gone through the process and just needed to accept the terms. She stayed on the line with me while we connected to that automated system. It asked if I wanted to activate my phone not accept the terms. When I asked her she said just press 2 and I would be fine. The next morning I checked my email and when I saw no new email confirmations about my phone and the tracking still saying Tuesday I called again. This time after talking with her manager the woman came back and said they can't deliver phones on a Saturday. Apparently no one there knows that though. After informing her that I needed a phone today and would go to another carrier if verizon couldn't help me she told me my upgrade date would be changed to today and I could just go into a verizon store. In the verizon store I was able to buy the phone for $100 still with the $30 upgrade fee and $50 rebate but $100 cheaper than over the phone and they actually told me about the fees. They did however proceed to tell me that the phone needed a special charger and would give me an error message if I tried to use a micro USB charger on it. He even went as far as to say that was one of the only things people came in to complain about with the phone. That they would think it was broken because they needed the special charger. While one came with it I should at least buy a car charger also. I refused and did some research as soon as I got home. There is no issue with using a micro USB to charge the phone and no error message pops up. I talked to 6 people at verizon and all of them were either incompetent, poorly trained or outright lied to me. I will be posting this same reivew everywhere I can find to on the internet and telling everyone I can about it. I am also researching other carriers but so far only verizon works at my in laws farm so for now I may be stuck. Let me assure you as soon as another option is available I will be changing no matter the fee I have to pay to break the contract.
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ID
#528757 Review #528757 is a subjective opinion of poster.
Service
Verizon Wireless Service Transfer
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

locked me out of my own phone because of calls I made they say looks like fraud, and can't resolve until after the holiday weekend

I have been a verizon wireless customer for almost 15 years and despite my loyalty this company has done something so unbelievable hurtful that the words are hard to find. This past week I added an international plan to my phone so that I could call Jamaica. Since adding that plan I have had the most difficulty making the calls that I never had problems making before. So I called to get resolution and I have a pending case on the record. Apparently since I call one number in Jamaica several times in a row trying to get through their fraud department has thought it would be helpful to lock me out of my account to "protect me" . To make matters worse they are not available over the weekend and probably will not be available until Tuesday morning 10am since it is a holiday weekend. So here I am stranded on a holiday weekend with out any other kind of phone nearby, my children are not able to contact me and now when my clients call my phone they hear a message that the number they are dialing is disconnected or not in service. Being that I am in the catering business, holiday times are my busiest times. I have staff to contact and events to coordinate and I cannot reach anyone and no one can reach me. How could such a big company put their long time customers life and livelihood at such risk. There are no words to describe how outrageous this is. They have lost a long time customer for sure. Unbelievable nightmare.
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ID
#527956 Review #527956 is a subjective opinion of poster.
Location
Hicksville, New York

Verizon screws us again

Well, we got suckered in. We were ready to switch to TMobile and called to find out termination fees. Rep on phone gave us a hard sell and told us about an unadvertised offer of a free 5c iphone. We went to the store and 2 of my children took advantage of the free iphone. The rep in the store and the one on the phone BOTH told us that all lines were eligible. Just one week later my other daughter decided she wanted one of these phones. Guess what, now Verizon says she is not eligible. Only thing that changed in one week is that we now have two lines with new contracts. Guess Verizon thinks we wont switch and can screw us since we now have multiple lines with new contracts.
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ID
#527874 Review #527874 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
New Reviewer

VERIZON WIRELESS SUCKS!!!!THEY SHOULD BE CLOSED DOWN

Unfortunately I am not wanting to place this message on Verizon Wireless's site but I am needing to for the protection of other customers. I have 2 totally separate Verizon Wireless accounts. For one of my accounts I have been a customer for over 18 years, in a 5 year average I have spent approximately $11,000 on service alone not including purchases. I have received a replacement certified like new phone which has been a nightmare. I have been dealing with family medical issues that lead me to sending back the defective phone back late. My Verizon account has got charged $499 for the phone not being sent back on time. The phone is a Droid 4 with keyboard in all reality that phone can be purchased almost as new for $200 but yet Verizon is charging me $499. I have told Verizon since they will not be giving me the credit back on my Verizon Account than I need the phone mailed back to me. Verizon denied that request stating that they are unable to send the phone back and I still need to pay the $499. How is this in any way legal? How can a company charge for a phone that's in the companies possession? After 18 years being a customer doesn't at all do anything for me. Fortunately there are many other carriers out there which is what im leaning towards. For the past 2 years and moving forward my experience with Verizon Wireless has substantially became worse. I am suggestion to all customers and potential customers to stay away from this company. Verizon costs more than any other carrier including the worse customer service ever. The only one thing that they have that's good is the phone service as well. If you are rich and don't care about customer service go with Verizon. If you are like me that demands some respect and ethical background, lower monthly cost than proceed with ATT/T-Mobile even a prepaid service. I know this message will not at all harm Verizon has they are a billion dollar company (They are a billion dollar company because people like me) that doesn't give a flying #%$^ about there customers. TRUST ME, DO NOT GET SERVICE. AT THIS TIME, I WILL BE DOING EVERYTHING IN MY POWER TO MAKE VERIZON WIRELESS PAY FOR ALL THERE MISTAKES SUCH AS1. PERTAINING CHARGES FOR PHONE REPLACE: CALLED OVER 9 TIMES JUST FOR THIS ISSUE AND NONODY WAS ALE TO ANSWER WHY UNTIL THE 10TH TIME. I SWEAR TO EVERYONE, ON ONE OF THE CALLS I HAVE BEEN PLACED ON HOLD FROM 8:30pm UNTIL CLOSING WHICH WAS VERIZONS INTENT. BECAUSE OF THIS ONE ISSUE I HAVE SPENT OVER 24 HOURS ON THE PHONE.2. SINCE I HAVE UNLIMITED DATA, VERIZON WIRELESS TREATS ME LIKE *** AND THEY ALWAYS TRY TO DO THINGS TO GET ME OFF OF THE UNLIMITED. FOR EXAMPLE, THE VERIZON REPRESENATIVE STATED THAT I CAN LOWER MY DATA TO COMPENSATE FOR THE $499 CHARGE FOR THE PHONE REPLACEMENT.3. POOR CUSTOMER SERVICE.4. ON SECOND ACCOUNT, VERIZON HAS OVER CHARGED ME FOR EQIIPMENT WHICH I WAS ACTUALLY NOTIFIED BY VERIZON THAT SOMEONE IN TELESALES HAS DONE SOME FRAUD ON MY ACCOUNR. AS OF TODAY THAT ISSUE STILL HAS NOT BEEN RESOLVED5. AFTER SPEAKLING TO MANAGER'S THEY WOULD STATE THAT THEY WILL CALLME BACK. NOT ONE OF THEM HAS EVER CALLED ME BACK.6. VERIZON REPS ARE NOT CONSISTANT: DO TO THE FRAUD ISSUE ON MY ACCOUNT VERIZON WIRELESS HAS REQUESTED THAT I SEND THEM MY BANK STATEMENTS AND OTHER ITEMS. THIS REQUEST WAS SENT TO ME VIA EMAIL. COME TO FIND OUT VERIZON WIRELESS IS NOT ABLE TO ASK FOR P[ERSONAL INFORMATION SUCH AS THAT. THERE IS MANY MORE ISSUES THAN ABOVE, IF I EXPLAIN IN DETAIL EVERY ISSUE I HAD WITH THEM IT WOULD TAKE ME HOURS. ONE THING, PEOPLE USUALLY DONT COMPLAIN IF SERVICE IS GOOD BUT WHEN ITS BAD THEY DO. I IN THE OTHER HAND AM NOT LIKE THAT, IN THE PAST OVER 2 YEARS AGO I WOULD WRITE GOOD REVIEWS ABOUT VERIZON WIRELESS AS SERVICE WAS GREAT. NOW FOR THE PAST 2 TYEARS ITS BEEN TERRIBILE, I CAN SAY ONE OF THE WORSE COMPANIES EVER DELT WITH. I AM GOING TO OBTAIN SERVICE TO MAKE VERIZON ACCOUNTABLE FOR EVERYRTHING I WENT THROUGH INCLUDING ALL MY TIME SPENT DEALING WITH THEM, TRUST ME. I WILL DO EVERYTHING IN MY POWER TO HAVE AS MANY CUSTOMERS AS I CAN CANCEL THERE SERVICE AS I WILL (WILL BE PORTING MY PHONE NUMBERS WITH ATT). IN MY EMPLOYMENT I KNOW OVER 30 PEOPLE WHICH MOST AND ALL RESPECT ME IN MANY WAYS, I WILL DO EVERYTHING TO HAVE THEM CHANGE CARRIERS. I HAVE A VERY LARGE FAMILY AND I CAN SAY THAT I WILL HAVE ALL FAMILY MEMBERS CHANGE CARRIERS AS WELL. I AM OBTAINING A LAWYER FOR MANY REASONS TOWARDS VERIZON WIRELESS, I WILL MAKE THEM PAY LEGALLY. BELOW IS AN EXAMPLE OF HOW VERIZON WIRELESS REPRESENATIVES MAKE REQUEST THATS NOT LEGAL TO DO SO. ---------- Forwarded message ----------From: "Leblanc, Heather" Date: Jun 23, 2014 7:27 PMSubject: FW: Heather from VerizonTo: "REMOVED FOR SECURITY PURPOSES" Cc: Hi Daniel, I’m following up in regards to our conversation on Saturday. You were going to forward me the charges from your bank, so I can research on our end. Please let me know the amount you were charged, so I follow resolve the discrepancy. Thanks, Heather
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3 comments
#876575

Pretty sad indeed. I am having a similar issue and am also filing a small claims suit to FIGHT them. I have started a rather aggressive internet campaign to get the word out on how these thieves work.

www.verizonwirelesssucks.co

#859836

Do you think that I'm cancelling my services because I can't afford the $499? When a customer that gets charged $499 for a phone that's defective that's valued at $280 brand new should not happen.

As some lawyer stated, Verizon is required (if not within there regulations doesn't matter) to inform customer that if phone is sent back after there time frame that they will get charged and will not able to get phone back is not ethical nor legal.

WITH ALL DO RESPECT, I AM SO SICK AND TIRED OF VERIZON Taking advantage of there customers in all aspects. I let things go, this time I will do everything in my power to make them be held responsible and pay back to customers. Lawyer $1500?

Verizon Wireless lawsuit? Priceless and I mean every word. I am gathering information from many Verizon customers I know and will invest every minute of time (obviously free time which is plenty) to do what I need to do to have them pay.

Additionally, I will do everything in my power to make sure that it goes public and viral causing many cancelations.

#859795

You should be aware that most attorneys charge a minimum of a $1500 retainer to take your case.

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ID
#524387 Review #524387 is a subjective opinion of poster.
New Reviewer

My contract was extended without approval.

Update by user Aug 17, 2014

Please if you experience any of the below issues comment, it is easy. We can do something about it,

Original review posted by user Aug 17, 2014
Verizon extended my contact without approval. I in February of 2014, had a rate change to a lower price plan (given to me due to another unauthorized plan change) I was told with rate changes there are NO extended contracts ever. I always check plan status, as in Feb 2014, I was overcharged and there were plan changes noted I did not make. After two calls these past few weeks, I checked and the contract date and was told this contract was over October 2014. Today, August 17, 2014, I inquired, the contract was now extended to February 2015. No early upgrade. I was told "sorry, you were given wrong information, but your plan was extended". I have requested paperwork and or the recorded phone call to prove this.. Not happening. At least not yet. I was disconnected, put on hold for over an hour during the two phone calls. total time on phone two hours. I feel this is Verizon's tactics that would have someone have no choice to resort to their Edge plan, whereby you pay full price for a phone, in twenty payments. No more early upgrades since this plan initiated. They are pushing this plan HARD. You never get a call to rate a customer service agent when things go bad. Only after they ask if they provided exceptional customer service and you say yes.
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3 comments
#1113670

The same thing happened to me. I complained about service in several locations that I visit frequently.

They checked and said that those locations did provide inadequate service and they offered to compensate me $12 per month for one year for my inconvenience. My 2 year contract would have expired the following month. No one said there's a "gotcha" .... That if I accepted their compensation that my contract would be extended.

I found out five months later quite by accident.

Called Verizon, spoke with a supervisor who said their customer service reps make mistakes, but Verizon always follows up with a letter to let you know your contract has changed and I should have read it. She also said that my contract expiration date has been on my bill for five months and that I should look at my bill.

I rarely read any of the junk that Verizon sends, so IF they sent the notification as they claim, I probably would have pitched it. As for the bill, I have autopay enabled so unless the bill appears to be out of line, there's no reason for me to sign into their site and review my bill.

So Verizon is billing me $60 to recoup the money they offered for their sorry service and I will be finding another carrier ASAP. This is a very arrogant and customer unfriendly company, and in essence they said, "don't believe anything our customer service reps tell you." So a warning to customers, this is not a company that you can trust.

#1037692

I am going through this right now with Verizon. I called in March 2015 and asked if I could do anything about the cost of my monthly bill - which amounted to $150/mo for two lines with the second-lowest data plan.

She said she could offer me a discount on one of the lines saying that it was "a great deal we have on right now." She did not tell me it would affect my contract end date by extending it from that date for another YEAR! I called when my contract was supposed to be up and was told "It's fine, you're out of contract, you won't be charged an early termination fee." I didn't trust it so I went into the Verizon store and they also said I would not be charged an early termination fee. I called again to port my number and was told for a third time I was out of contract. Well here I am a month later with a $195 bill for early termination.

I called to complain, was on the phone for 2 hours and they basically said that they are not liable for any mis-information that their customer service reps give. They also will not review the calls.

They are offering me nothing. If I don't pay they will send the bill to a creditor and it will affect my credit score.

#857781

If anyone had experienced unauthorized changes to Verizon wires account, Please post. Maybe together we can do something about it

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ID
#522791 Review #522791 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$300
New Reviewer

Verizon Fails Me Everytime!!!!

When I try to make a payment from my phone with their *** app, it doesn't work. I've talked to them about it and they say we are having problems with that app, don't use it. Well take the defective app off of my phone. Also, when I try to log into their website at night, it's ALWAYS (Temporarily Not Available). This is very inconvenient. Another thing, why the *** do I have to enter a PASSWORD to pay my frickin bill. This is true either when actually talking to someone, or from their retarded app. I left T-Mobile because I would get cut off every other block trying to talk to someone. T-Mobile data seemed to be pretty good. Now that I have Verizon, I never get cut off and now my data sucks. My phone seems to work rarely with 4G so called LTE, and when it bumps down to 3G, it doesn't work at all!!!! HHHHMMMMMMM!!!! WTF I have the Samsung NOTE 2. Not to mention now, I have received my 3rd update for the OS. 4.42 KITKAT. Since each update, my battery has gotten slower to charge and drains 3 times more quickly. This is ridiculous. No wonder nobody wants to pay full pop for a phone that doesn't work or do what it has been advertised to do. Do I blame Samsung, Google, or Verizon???? D!!! All the above. It seems to be a self perpetuating business and you cannot win. Seriously, why not go with Cricket or Straight Talk, Metro PCS, etc........ Pay less and still get the same *** for less than half of what the big dogs are charging.. Not to mention my wasted time dealing with "Customer Service Reps" who are doing their job by a computer telling them what to say because they are too *** to think for themselves. If I wanted to speak to a ***, I would go to the mall and interact with high school dropouts. My time being on hold, and not getting anywhere with mindless humans is priceless. Do I want to be contacted by Verizon? Not really unless they can offer me my hourly rate of $85.00/Hr for my precious time being flushed away. It appears that they don't care to make it right for their customers. It's the same with Comcast and other similar providers. They are too big and customers do not take the time to fight or stand up for themselves which is why we are ALL in the same predicament with our government in this country. We are letting them get away with it and turning a blind eye. None of these companies and our government have our best interest. Ignorance!!! If I ran my company like this, I would have been out of business 20 years ago. Go figure!! LOL!!!
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1 comment
#857242

Thats Right.Get a prepaid phone for voice only and throw it out if it doesn't work. Verizon is a Shark Company, Just like United Airlines, its ALL about the money.Prepaid, no contact, throw away phones, they all charge way too much for broadband access.Thats why I,m still on the old Sprint Family plan, 3G Unlimited, sure its slow, but its still $40 a month,will probably just drive 20 miles into town and sit in wi-fi disatnce of a local hotel for internet from now on......screw these big carriers,people are too dependent on thier phones, one EMP will end it all, Onesecondafter.com read.....

ID
#520884 Review #520884 is a subjective opinion of poster.
Location
Denver, Colorado

Overage data

Beware of prorated allowance of data. They tell u have 10gb of data to use half way through the month. and then charge u for going over because u did not have 10gb as it said on web account. u only had 6.483. even though u contacted a sales rep just to make sure and the tell u to ignore the overage texts because it was a mistake. Then offer $10 to fix the problem. i was charged $60 in overage charges. If there customer service rep would have done there job and told me the right information. I would not have used that much data. When it looks like i have 10 gb to use for 15 days, most people would use as much as they can. I will start looking at other providers for my cell phone service. Verizon very sneaky.
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2 comments
#939267

If you have Verizon for internet END IT NOW!!!!!!! When I first got my hot spot the billing was accurate but in the past year EVERY MONTH HAS HAD OVERAGES!!!

I watch my usage VERY CLOSELY, as a single mom I have to be wise with my money. Every time I called customer service I got a load of bull ***. I canceled my service and was told to wait for a final bill.

The bill had data overages and my account was disconnected. DO NOT TRUST VERIZON!!!!!!

#871499

DATA OVER USAGE

greedy

dishonest

sleazy business ripoff

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ID
#520578 Review #520578 is a subjective opinion of poster.
Location
Houghton, Michigan
Loss
$60
New Reviewer

No help

My wife is disabled and her Motorola is messing up so I wanted to do an early upgrade early and was told in no uncertain terms no but you can do the edge program. I've been with this company for over 13 years you would think that would count for something. They allowed me to upgrade my phone early but are refusing to allow it on my wife's phone. And it was corporate that answered my email and called me this morning and would not offer any help. Just think a multi bill on dollar company that won't help a loyal disabled customer over a lousy six month early upgrade on a cell phone. And they ask do you want verizon to contact you? They did but it didn't do any good.
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ID
#520544 Review #520544 is a subjective opinion of poster.
New Reviewer

Bad Gone Good

I had a problem with Verizon's Customer Service Agents involving them quoting me a rebate amount for my phone and sent me shipping labels to return the phone. Fortunate for me that I decided to walk the phone in to the store instead because they would not honor the original quoted rebate even though it was documented and had I shipped the phone what then? They phone reps would not take responsibility for their mistake and there is more to the story but making it short based on the end result where I sold the phone for the monetary amount I was quoted first by Verizon and later received a call from Corporate apologizing for the handling by their agents. They promised to coach the agents who handled the situation wrong and gave me a small monetary credit as gesture of good will. Verizon Corporate restored my faith and I me along with my family of 4 will continue to partner with Verizon. My advice , leave a message or send a letter to corporate, they truly seem to care. Cheryl in GA
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1 comment
#917612

Verizon Corporate has completely resolved my issues.. they have compensated me for my loss, gave resolution training to their teams, and left me once again as a Happy and Satisfied customer. Thank you Verizon Corporate!!

ID
#519240 Review #519240 is a subjective opinion of poster.