Anonymous
map-marker Hoffman Estates, Illinois

Be careful don’t believe the reps

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Went from prepaid to postpaid was told a soft pulll was going to be done. And hard one was pull and they admit they broke there disclosures laws and put hard inquiry on my report. And say they can remove it to soft one they gave me 1 time credit. Wow They reps are not train they are told to lie
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Anonymous
map-marker Boston, Massachusetts

Customer service

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Each time I try to log into my verizon account, I cant. They want me to reset my password over and aver. Calling customer service is a joke. It seems like verizon's largest department is the how to frustrate your customers department. On the website, even the chat button doesnt work. Dealing with companies online shouldnt be difficult, but verizon has worked very hard to see that it is. If you get through to a customer service person, all they want to do is sell you stuff that you cant use, they dont even want to hear why you called. Everywhere I look online, verizon customer service has an 80%+ bad rating, but they are striving for a perfect 100% bad rating. Try another company, get two soup cans and a string, anything but verizon!!
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Keri F

Wow.. I'll keep this PG.

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You would think that a company who activiates phone daily would know what they are doing but guess what - THEY DONT. I have been dealing with activating my phones for almost 10 hours.

10 Hours that I will never get back - while I wait so that I'm by new phones for when they are ready. I was assigned dummy numbers for some odd reason ( I gave the rep on the phone they three phone numbers that I wanted each phone to have) and that is where the first mistake was. It was probably to make it EASIER for the representative. Easier is not the better way.

in fact it is because of that, that every opportunity I can give a review about Verizon I will and I'm sorry, but it is not going to be a good one. Teach your representatives the correct way of doing things not an easier options.

When you say you will call back, call back. Had I known how AWFUL Verizon was, I would have never switched carriers.

What a joke.

View full review
Loss:
$10
Cons:
  • Poor customer service
  • Long wait period
  • No call backs
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

815-535-****

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My account git hacked an this business account right an your employee that got his auto fix at midas an the owner an other that damage my car just I would give the receipt to your Davenport off keep need around in yahoo account that running ad for you in yahoo they can't mine there business it wrong to rapper with account
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Amyrah Lzt

Worst Customer service EVER!!!

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I spent a total in one day of 8 hours and 33 mins on the phone with Verizon, getting bounced around from one Rep to another Rep trying to get a replacement phone. At the end of the day,9 :45 PM i was able to have them send me one out which now is going to take 3 days, 3 days without a phone and 1 full day of being on a computer speak to them, thank you google hang outs. Verizon hands down is the worst when it comes to customer services.
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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Vicki B Kwf

WORST SERVICE EVER!!!

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Updated by user Oct 23, 2019

2 months later and no refund from Verizon prepaid wireless.I had to dispute charge with credit card and send them documented by date and time, who I spoke to proof.Sent documented notes.Bait and switch, terrible customer service company.DO NOT USE VERIZON WIRELESS

Original review Sep 23, 2019
Regarding my report #163**** update. I have received 2 bills from Verizon for a service I never had (cancelled within 14 days, phone not showing correct name on caller id & not receiving inbound landline calls. Said my # disconnected). I never got credited for $53.50 they owe me for prepaid service from 8/15/19 to-9/14/19, service cancelled 8/25/19 because phpne nit worming right. I got crexit for the phone and activation fee upon phone return and cancellation of service. I have called credit card company and disputed the charge. I have niw been tob3 Verizon locations, spent iver 9 hours in stores and 14 hours being boubcex from department to department abd STILL they harass me by mailing letters like pin# change, phone bill due I got last letter from them last Saturday, September 21st, letter dated September13, 2019 saying pin # changed. I am hiring an Attorney to deal with them. Left hand NEVER knows what the right hand is doing and NOBODY AT VERIZON DOES THEIR JOB!!!!!!
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Loss:
$354
Cons:
  • Did not take care of their mistake
  • Poor customer service and worst phobe service ever
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Horrible customer service!!!

After numerous requests to stop auto pay on my deceased mother's account they continue to withdraw twice a month from her estate and will not reimburse for the accounts which have been closed for months! I can reach no one that is helpful, not by phone, not by letter and not even on person to there company store.
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Loss:
$674
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Doneisha Cbd

Stop the auto pay immediately through your bank & have them file a fraud sheet.You'll have to prove that you did inform Verizon that your mother had passed ,as long as you have that,the bank hopefully should be able to get your refund for you,since by them doing this,Verizon made the bank involved in fraud & they don't like that,lol. my condolences to you btw,no one needs or should have to deal with crap like this when already dealing with grief :(

C K Sja

Time to SWITCH

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I rely only on my Verizon wireless phone and I do live in an area with very marginal signal from Verizon although it’s the best we have. My network extender failed, so no phone service. After 4 long (1 to 2 hours each) chat sessions I’m nowhere with a replacement. Each chat assured me it was being sent, gave me order numbers, but turns out it has not shipped. This issue has been a total waste of a lot of my time, left me with no phone service and been very discouraging for a company I’ve been doing business with since it was known as Bell Atlantic almost 50 years ago. Seems like it is time to switch to another carrier but are any of them any better?
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Loss:
$250
Pros:
  • Giant company or is that a con
Reason of review:
Poor customer service

Preferred solution: Switch wireless carriers

Resolved
Angela R Vsk

Resolved: Switching a number from one account to another

Updated by user Sep 12, 2019

Verizon Wireless finally got my husband's phone switched to my account!

Original review Sep 11, 2019
I have been with Verizon Wireless for almost 20 years. I have never experienced this kind of headache over the last 3 weeks. my husband is also with Verizon Wireless we are trying to get his number transferred to my account. Verizon Wireless on August 30th to get his number transferred. Since the 30th I've call numerous times trying to get this done. Every time I call in not only do I have to speak to a different person as well as a different department. I'm told a different reason the transfer is being held up. This past Friday September 6th I was told that the ticket was escalated however there has been nothing done about the ticket. I called back today September 11th once again talking to two different people from two different departments. Once again the tickets is being escalated and I've been on the phone with Verizon for one hour and eighteen minutes. This is a transfer from one Verizon Account to another Verizon Account.
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Pros:
  • Good coverage
Cons:
  • How i am being treated
  • No problem resolution
  • Bad customer support
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Angela R Vsk

After being on the phone for 2 hours with Verizon I was transferred to the supervisor of the IT department. Her name was Lisa!

She told me that she had no way of contacting any of her IT employees because they were on the back end of the department. She had no idea when this issue would he resolved and then stated she was going round and round with me and I was basically wasting her time and told me to have a good day and hung up the phone!!!

Anonymous
map-marker Marlboro, New York

Unethical business practices by sales people

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I needed to upgrade my phone so went to the store. I picked out the XS Max 256GB and paid for the misc. cost. The sales person tried to sell me a phone case and I refused to buy it. I got home and noticed that he game me the wrong phone. So I returned it next day and ended up paying extra cost because he didn’t charged me correctly the day before. He didn’t provided many any receipts on both days. I waited a couple day and checked my account. I got charged for an insurance that I didn’t approve and couldn’t find $60 charge on my account. I called the customer service and told that it was for a restocking fee. He gave me the wrong phone and charged me for his mistake. It’s distasteful.
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Arletha S Csy
map-marker Birmingham, Alabama

Very unprofessional manager and employees

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I pre ordered the note 10 + and when i got it on August 23 the release date i activated it and used it for several days. Actually 12 days because i had 14 days to return ..so i didnt like it there was a couple features i didnt like mainly the power button on the left so when i took it back to return it they told me my 14 days was up....they say it started the day i preordered it...when i talked to verizon on the phone they said 14 days from activation...i activated it on the 23, August which i had until the 6th i took it back on the 4th they wouldnt exchange it told me it was out of warranty...the manager was rude he was trying to hurry me out of the store because they kept me there almost 2hrs and they close at 8:00 and i was still in the store then they ask could i tranfer the call i was on with a verizon cutomer care rep to my cell phone...that was so i could leave the store because the manager said 'mam'" there is nothing i can do with this phone very rudely and walked off ...this is the store in birmingham al inverness cors 35242 i usally go online because im in a wheelchair but since i was out i stopped at the store...this makes me want to cancel my business with verizon and i been with them over 20 yrs ....the employes and management!! Need more training i will never go back there again ....im a dedicated customer and i feel i was treated very unfairly!!
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Cons:
  • Deceitful customer service
  • Poorly trained customer support
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Emi N
map-marker Omaha, Nebraska

Don't count on them if you are stranded on the side of the road.

Verizon Wireless - Don't count on them if you are stranded on the side of the road.

Last night we were 33 miles from home on Hwy 92 in Nebraska between 2 small towns (two major cities within 30 miles of where we were). We had a flat tire on our motorcycle.

We contacted Verizon Roadside to arrange for a tow truck. We were not concerned about the extra fee that we would have to pay to get ourselves and our motorcycle home safely. I contacted Verizon Roadside and gave them the information and gave my number to communicate with us via text for updates. I have attached copies of the "text updates".

As you can see a provider was never found and after an hour I contacted Verizon and said "hey - what's going on" I was put on hold for 10 minutes and the call was disconnected....

Guess what, Verizon never found a provider, never texted that they could not find a provider and never even bothered to check to see if we found someone to get our situation resolved. BUT!! they still took the extra fee out of my bank account.

I contacted them at 11:07 am to tell them we were alive....not that they were concerned about our safety. Shocked

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Loss:
$200
Cons:
  • No updates
  • Service never provided
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Really slow data (felt like false advertisement)

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I recently (in September 2019) signed up for Verizon's new prepaid phone plan which included 16 GB of high speed data. I live in Provo, Utah, near Salt Lake city, so I assumed I wouldn't have an issue with getting fast data. The data plan is supposed to give you 4G LTE data if the network is not congested. However, after my first day of service, the network must have always been congested because I never once (not a single time) had 4G LTE data. Most of the time my data was 3G (not even 4G), and sometimes it was even 1-2G. It was very very slow. After a month of service I cancelled and switched to Cricket. If you want a good phone provider, that is not only a little cheaper but that almost always also gives you 4G LTE data (I don't think I've ever not had 4G LTE data yet with them), then check out Cricket. It's a really good service.
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Loss:
$55
Cons:
  • Slow data
  • False advertisement
Reason of review:
Bad quality

Preferred solution: I changed service providers.

Vicki B Kwf

Can't get CALLER ID Reprogrammed

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after 7 years with MetroPCS I left the company. MetroPCS upgraded their caller ID system. when Metro upgraded their caller ID system my name for my phone number changed to a different name. after three weeks Metro couldn't fix my problem and I was losing business calls so I went to Verizon Wireless to get a phone number ported over and a new phone. after paying for a new phone and activating Verizon prepaid wireless again my phone showed up with my number and the same name which was wrong as Metro had. the representative in the store called network operations and customer service and requested the name change be done and I was told 24 to 48 hours that would be taken care of. after three more trips to their store and 5 calls. I called a client and lost a job because she did not recognize the name and wouldn't answer she then called my boss and said I never called her and she gave her $22,000 job to another company I lost commission my company lost money and I almost got fired. if Verizon can't fix this after 8 days, then they need to hire new Tech support people to reprogram their switch with the proper Caller ID Name. Worst Customer Service and Network support team other than Metro, who takes first prize in poor customer care. If I change my phone number, I have to call over 130 people, not possible! Verizon needs to add my name connect to my phone number NOW. If I lose my job because of my clients not answering my calls and taking their business elsewhere, I may hire an Attorney to handle both Verizon and Metro.
View full review
Loss:
$300
Pros:
  • Store reps tried hard to help
  • Store helped me
Cons:
  • Did not take care of their mistake
  • Did not fix my caller id issue
  • Told 24-48 hour repair
Reason of review:
Access/ activation issues

Preferred solution: Deliver product or service ordered

Anonymous

Horrible customer service

I have been a Verizon customer for over 20 years. I needed a grace period of ONE day after always paying my bill on time, and they wouldn't budge at all. I'm about to switch to MetroPCS or something more affordable, but I thought by being a loyal customer, one day wouldn't be a big deal. So I had to literally un-enroll as a customer, then re-enroll, causing me to lose my discount. I am so tired of them and their horrible customer service. DO NOT USE VERIZON!
View full review
Cons:
  • Continual push to up sell me to different phones
  • Bad prices
  • Wasted my time
Reason of review:
Poor customer service

Preferred solution: Price reduction

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