Verizon Wireless
Reviews and Complaints
Be careful don’t believe the reps
Customer service
Wow.. I'll keep this PG.
You would think that a company who activiates phone daily would know what they are doing but guess what - THEY DONT. I have been dealing with activating my phones for almost 10 hours.
10 Hours that I will never get back - while I wait so that I'm by new phones for when they are ready. I was assigned dummy numbers for some odd reason ( I gave the rep on the phone they three phone numbers that I wanted each phone to have) and that is where the first mistake was. It was probably to make it EASIER for the representative. Easier is not the better way.
in fact it is because of that, that every opportunity I can give a review about Verizon I will and I'm sorry, but it is not going to be a good one. Teach your representatives the correct way of doing things not an easier options.
When you say you will call back, call back. Had I known how AWFUL Verizon was, I would have never switched carriers.
What a joke.
- Poor customer service
- Long wait period
- No call backs
Preferred solution: Let the company propose a solution
815-535-****
Worst Customer service EVER!!!
Preferred solution: Let the company propose a solution
WORST SERVICE EVER!!!
2 months later and no refund from Verizon prepaid wireless.I had to dispute charge with credit card and send them documented by date and time, who I spoke to proof.Sent documented notes.Bait and switch, terrible customer service company.DO NOT USE VERIZON WIRELESS
- Did not take care of their mistake
- Poor customer service and worst phobe service ever
Preferred solution: Full refund
Horrible customer service!!!
Preferred solution: Full refund
Time to SWITCH
- Giant company or is that a con
Preferred solution: Switch wireless carriers
Resolved: Switching a number from one account to another
Verizon Wireless finally got my husband's phone switched to my account!
- Good coverage
- How i am being treated
- No problem resolution
- Bad customer support
Preferred solution: Let the company propose a solution
Unethical business practices by sales people
Very unprofessional manager and employees
- Deceitful customer service
- Poorly trained customer support
Preferred solution: Let the company propose a solution
Don't count on them if you are stranded on the side of the road.
Last night we were 33 miles from home on Hwy 92 in Nebraska between 2 small towns (two major cities within 30 miles of where we were). We had a flat tire on our motorcycle.
We contacted Verizon Roadside to arrange for a tow truck. We were not concerned about the extra fee that we would have to pay to get ourselves and our motorcycle home safely. I contacted Verizon Roadside and gave them the information and gave my number to communicate with us via text for updates. I have attached copies of the "text updates".
As you can see a provider was never found and after an hour I contacted Verizon and said "hey - what's going on" I was put on hold for 10 minutes and the call was disconnected....
Guess what, Verizon never found a provider, never texted that they could not find a provider and never even bothered to check to see if we found someone to get our situation resolved. BUT!! they still took the extra fee out of my bank account.
I contacted them at 11:07 am to tell them we were alive....not that they were concerned about our safety.
- No updates
- Service never provided
Preferred solution: Full refund
Really slow data (felt like false advertisement)
- Slow data
- False advertisement
Preferred solution: I changed service providers.
Can't get CALLER ID Reprogrammed
- Store reps tried hard to help
- Store helped me
- Did not take care of their mistake
- Did not fix my caller id issue
- Told 24-48 hour repair
Preferred solution: Deliver product or service ordered
Horrible customer service
- Continual push to up sell me to different phones
- Bad prices
- Wasted my time
Preferred solution: Price reduction
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Stop the auto pay immediately through your bank & have them file a fraud sheet.You'll have to prove that you did inform Verizon that your mother had passed ,as long as you have that,the bank hopefully should be able to get your refund for you,since by them doing this,Verizon made the bank involved in fraud & they don't like that,lol. my condolences to you btw,no one needs or should have to deal with crap like this when already dealing with grief :(