Unclaimed
Verizon Wireless
Reviews and Complaints
3.6M
CLAIMED LOSSES
3.1K
TOTAL REVIEWS
470K
PAGE VIEWS
19
ISSUES RESOLVED
Verizon Wireless Reviews
I do not like vertual customer service.
I Lostmy iPhone and iPad at a camping trip and wanted to submit a claim. I am 77 and not being able to talk to someone was very difficult and frustrating. If this is what Verizon is going to I am disappointed. I would give Verizon a 5 star review but not today
ID
Location
Dallas, Texas
New Reviewer
Disconnect service
Can I get a hold of anybody tried to submit this answer the phone but that didn't even happen they want you to write 100 words bad service
User's recommendation: Answer the phone.
ID
Location
Albuquerque, New Mexico
Wait time was like one hour 20 minutes and I hung up. Just to call back and them to say sorry but we are closed.
Called to get new service . But needed to carry over my number from straight talk. Already had the 4 digit pin and wait 1 hour and 20 minutes until I hung up and called right back just to hear a recording saying sorry we are closed.
ID
Location
Shelbyville, Indiana
New Reviewer
Connecting a new device to my Verizon wireless number
I'm a Verizon prepaid customer my phone has stopped working I'm trying to hook up a different phone on my number
ID
Location
Southaven, Mississippi
Preferred solution
Activate my new device
New Reviewer
Trying to order the fight on pay per view
I have paid my past due balance and cannot pay for fight I can not get in contact with anyone. Who can help with this??
ID
Location
Waldorf, Maryland
Preferred solution
Price reduction
New Reviewer
No customer help. Can't speak to real person
Can't get a hold of a representative for account and phone problems. Kept getting automated service. No good service. The automated service does not give you the option to talk to a customer representative. When you try to call back or look up on the website it just gives you a different number for the same automated system
User's recommendation: Use other carrier.
ID
Pros
- Cheap plans
- I never will do business with verizon again
Cons
- Customers service
- No sevice
- No customer service
Preferred solution
Deliver product or service ordered
New Reviewer
Still getting billed for service I don’t have
Switched providers but still getting billed after paying my Verizon bill in full. Cannot seem to connect with Verizon and tell them my story
User's recommendation: Be Very careful.
ID
Location
Walker, Minnesota
Pros
- Good service
Cons
- Bad customer relations
Preferred solution
Let the company propose a solution
New Reviewer
Paid bill. Keep getting billed for more.
Switched phone service paid my bill completely with Verizon and Im still getting billed for my phone which I dont have anymore.
User's recommendation: Be careful and completely understand what you’re doing with Verizon.
ID
Location
Walker, Minnesota
Preferred solution
Left alone and not getting billed for something I don’t have
I need to get my phone unlocked
Very poor customer service can't get in touch with anyone been trying to change my plan for about a month now
ID
Location
Candler, North Carolina
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerExpect a refund for closed account
Waiting on refund for at least 7 months. I read somewhere that a refund of my money would take affect after 6 months. I'm still waiting for the money to hit my bank account.
User's recommendation: If you have patience and money, the value is there.
ID
Location
Chicopee, Massachusetts
Pros
- This is frigging rediculous
Cons
- At this point everything
Loss
$65
Preferred solution
Full refund
New Reviewer
No service
For the last 2 weeks everyday we loose service. Can't call, text or use the internet. I was told they were working on the towers last week. Today is even worse. I am lucky if I have had service for an hour. My husband service is the same. Get your equipment working so that I can use what I am paying for. Pathetic
ID
Location
Fort Worth, Texas
Preferred solution
Service to my phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI saw an ad on tv. The SMALL PRINT didn’t meet my criteria. However I was told by my local office that I qualified for a $350. Rebate with no trade in. I went home and called. Verizon confirmed. I was
assured by 2 people the same thing. When my bill came, I was billed full price. I called and the rep change the amount but still has to confirm by June 2. So Im waiting to see. Ill review again then.
User's recommendation: Ask for a print out. Do not take their word.
ID
Location
Camarillo, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI was afraid the customer30 when I left my ex I moved my new boyfriend and there was no Verizon service so I went with simple mobile
This has been the worst nightmare of my life do they have signal here now I was with simple mobile so I got my number unlocked had to pay for it but I got it and I gave her the code and literally I've been on the phone so you don't answer my text then they hang up on me my boyfriend in hospital called ambulance little bit ago thank God free 911
ID
Location
Dover, Delaware
Loss
$50
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCancel my phone number 203 502 ****
I want to delete my phone number 203 502 ****. I'm calling Verizon on 800 922 **** but I can't get along because I don't speak English. I am asking for help in removing my number. I have a Polish telephone and I do not use it and I have to pay $90 a month. Thank you.
ID
Location
Torun, Kujawsko-Pomorskie
Preferred solution
Cancel my phone number 203 502 3353
Lockedout
Yes, I do not understand how a week has gone by and nobody's yet called me back to tell me why I'm still locked out of my account. Do you have any technicians there that know what they're doing and they're not searching for a needle in a haystack on my end?
ID
Location
Phoenix, Arizona
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Verizon Wireless