Odysseus Ifa

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Verified Reviewer
| map-marker Cathedral City, California

Need to make payment arrangement

Recorded msg.i need to talk to representative
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User's recommendation: Nothing

Anonymous
map-marker Watsonville, California

Customer service has gotten to be the worst

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have tried for 4 hours to reach someone for a simple question that no one knows, have been denied a manager at every turn and not given any other options. have a case number but no one to talk to and seems that the managers are to high up to deal with a customer ( they need to remember where their paycheck comes from). the customers they are ignoring>;;;;;;;;;;;;;;;;;;;;;;;>>>>>>&;amp;;gt;>;;>. manager are not VPs and need to be explained that
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Lavonna G

Poor customer service / Lost Money / Device not fully functional off network

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I switched carriers and my $1,200 Samsung Galaxy Note 9 phone that I purchased from Verizon was not fully functional on Straight Talk, even though it's the same network. The MMS messaging did not work. I made multiple phone calls to Straight Talk and Verizon and after about 8 hours and a week, I was told it probably wasn't going to work. Therefore, I had no choice but to sell the phone at a $700 loss because I need picture messaging. My second complaint is, the minute I disconnected my service, I was locked out of my online account. I was told I had access to my online account for 60 days, then it went to 30 days, then it went to no days....in other words, I was given conflicting information multiple times. I was then told my account could be unlocked but they were busy and to call back in 2 weeks. When I called back, I was told that information was incorrect....I could not access my online account and records once the line is disconnected. I have been told multiple lies and policies and the customer service was very unprofessional. Also, I was paying $180 for one line, one phone (which included a $50 device payment). THAT IS TOO MUCH FOR ONE LINE AND ONE PHONE! These cell phone companies have become so greedy, even buying out their competition so they can HOG the market. They make the devices you buy from them limited on other carriers and networks, even though you pay full price for them. I wish there was more competition so they would care about customer service and offer competitive pricing. I DO NOT RECOMMEND VERIZON WIRELESS. THEY DO NOT TREAT THEIR CUSTOMERS WELL....AT ALL, ESPECIALLY IF YOU DISCONNECT YOUR SERVICE. The only way I was able to reach them was to call from a phone number different than the one I disconnected. Otherwise, I was in a virtual loop with no response! REDICULOUS!! GAMES!!! DON'T DO IT! GO WITH SOMEONE ELSE!
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Loss:
$700
Pros:
  • Good coverage
Cons:
  • Non working phones even though unlocked
  • Bad customer service
  • High prices

Preferred solution: Let the company propose a solution

User's recommendation: DO NOT BUY A VERIZON PHONE. BUY UNLOCKED PHONE THAT CAN BE TRANSFERRED TO ANOTHER CARRIER.

Tilford Yds
map-marker Gulf Breeze, Florida

Account issues

I can not get anyone on the phone about my account and the automated service does not help at all. It keeps hanging up on me.
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Nancy C Jsq

One phone was taken off my account but it is the wrong one.

Todd also changed my passwords and did not give me a copy. My husbands phone is now off . HELP
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Preferred solution: Let the company propose a solution

Stacey G Aip

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Verified Reviewer

Incompetence

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I called before hand to set up services in a home I was taking residence in beginning Oct 1/2020. They started billing me from the day that I called. Not Oct 1st. Spoke to someone who barely spoke English and all he could say was that Im responsible for services from the day that I called. Apparently being proactive about services in not a thing in India. Wow. And he spent more time saying yes maam and Im sorry maam than actually listening or trying to fix the situation. Gotta love outsourcing to 3rd world countries.
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Loss:
$118
Cons:
  • Hold times
  • Wait times

Preferred solution: Let the company propose a solution

User's recommendation: RUN! Avoid this company at all costs.

1 comment
Machele Imf

Next time you call Verizon and get someone from India remember to begin your conversation with "namaste" which will show him you care---really care about globalism and India in particular.

Donna M Jsk

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Verified Reviewer

Needed a network code

Have not heard a word. Not even acknowledged
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Preferred solution: Code

William P Dbz

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Verified Reviewer

Amazingly bad customer service

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This is not wireless. It is for the land line phone 540-661-****.

I am on day 3 of trying to report NO dial tone &;;;; NO service. I have done all the steps for reset twice & spent an untold amount of time on hold. I am currently 52 minutes on hold-again-with no end in sight. I have done the leave your number & we will call you- never happens.

This amount of hold time tells us you are completely under staffed. There can be no other reason. While COVID is to blame for plenty-it cannot be blamed for just not having close to enough people working. For a company of your supposed stature to have 1 hour or more wait times is just unacceptable & a complete dereliction of any commitment to your customers.

This is the worst customer service I have ever personally experienced-and I am a Comcast customer so that is saying plenty. We are just disgusted. Believe it, if there was another choice for land line service in this area of VA we would be changing to it.

As it is, it seems we are stuck with you-more's the pity. I have little hope this may ever get solved.

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Cons:
  • Horrible customer service

Preferred solution: Deliver product or service ordered

Becky R Lyb

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Verified Reviewer

Cell service down most of the time

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At the beginning of this year, cell service starting becoming sketchy; now it's down every day for most of the day and even texting goes down for hours at a time. It seem like once the 5g upgrades started, nothing works. Not sure if the 2 things are connected or not. Verizon is terrible now.
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Cons:
  • Cell service down daily

Preferred solution: Deliver product or service ordered

User's recommendation: Do your research; Verizon is no longer the best provider.

Yaseen Hhx
map-marker Dallas, Texas

My new phone was working someone had my sim card it was stolen so my mm

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Well I had to look up number so called friend took my sim card
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User's recommendation: I can't call anyone

Anonymous
map-marker Saint John, Indiana

Overcharged

Rude , did not help me. Looking for another carrier
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User's recommendation: Do not use Verizon .

Kim M Bex

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Verified Reviewer

I GIVE UP!!

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To Whom It May Concern: After three months of complete *** I am writing this letter and hoping it goes to someone a little higher up in the Verizon Wireless chain. My family of four, have all been Verizon customers for 5-8 years. I tried to look that up on your website, but found it impossible. The price was higher than most, but we were always happy with the service…..UNTIL the last three months. In mid-March, my daughters were sent home from their college due to CO-VID. We all had been noticing that our service had been getting really bad that week, but also knew that we needed to find an internet solution for my daughters studying at home. We went to the Verizon office in Plymouth, Indiana. There was a new young lady working, and we asked her about the Jet-Pack. We had one years before this, and it worked fine. The young lady working told us that she didn’t really think it would be enough for us, but to go ahead and try it out for the month, which is exactly what we did. We also told them about our service being terrible recently (1-2 bars), and she looked up our area and said we should easily be getting 4 bars, did a shut down and restart (like they ALWAYS do) and said we should be fine. After about 2 weeks of college studies at home, my daughters had clearly used up all of the service of the Jet-Pack. At the end of the month, I take the Jet-Pack to the local store to let her know if didn’t work out, and asked her to go ahead and cancel it. I was SHOCKED to hear her tell me that we have a $175 Early Termination Fee, when THEY told us to “try it out for the month.” I reminded her of our conversation, and she said that she’d make a call, and they might be understanding with all of the students at home due to CO-VID. She was only on the phone for a short time, and came back saying, “No problem. It was all taken care of.” I, once again, spoke to her about my phone, and was this time told that it would be fixed if I updated the software. At this time, I was no longer able to use the internet at all, having ONE BAR everywhere I went. Well, my May Verizon bill arrived with the $175 Early Termination Fee. I call Verizon, and I’m reminded that they are completely separate from the stores. Just so you know…..I had brain surgery years ago, and I am supposed to AVOID STRESS! The man offers me a 30% discount from the fee, but says I can still go discuss it with the people at our local store (which I did, but got NOWHERE!). Then I spent another hour with that man telling me how terrible he feels about my phone, and he’ll be able to fix it. Another LONG CALL with NO SOLUTION. Two and a half months and a million phone calls later…….. I can’t even TELL you how many HOURS I have spent on the phone with Verizon. Each person tells me that if THEIR solution doesn’t fix it, they will definitely have me send it in for repair. Then when I ask about that, they say, ‘Oh no, I can take care of you.” And EVERY SINGLE CALL, it starts all over again. I have been paying $400 a month for a phone that doesn’t even work!! I’ve asked if I will get any of the cost deducted and they tell me that will be looked at AFTER the phone is fixed. That clearly is NOT going to happen. I was hoping to send you some pics of my SPEEDTEST, and what I CAN see on the internet…..the lovely white page with “Safari cannot open the page because your iphone is not connected to the internet,” and Verizon’s “We’re sorry. It looks like we’re having trouble connecting.” I am fed up, and will NEVER recommend VERIZON to anyone. I will be contacting the Better Business Bureau https://www.bbb.org/ , sharing this note on Facebook, and canceling my service as SOON AS POSSIBLE!
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Loss:
$230

Preferred solution: I plan on CANCELING. I deserve an apology, price reduction and no early cancellation fee. If this would've been taken care of sooner I would've stayed with Verizon.

User's recommendation: NO TO VERIZON

Anonymous
map-marker West Palm Beach, Florida

The worst service ever

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horrible i hate version going to att
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Sandra S Bjn

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Verified Reviewer

DEFECTIVE PHONE

I HAD TO BUY A NEW PHONE BECAUSE MY GUSTO 3 ISN'T GOING TO WORK ANYMORE. I GOT AN ORBIC JOURNEY V PHONE AND FOUND OUT IT IS DEFECTIVE. WHERE IS THE ADDRESS TO SEND IT BACK? RIGHT NOW I HAVE NO PHONE SERVICE.. SO YOU CAN NOT CALL ME..#
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Loss:
$5628

Preferred solution: Full refund

Macie G

Trying to get someone to call so I can change plans

I changed my password then it would not let me in. All I wanted to do was talk to someone, so I could change plans. Not having a live person is not a smart solution. Then the sit was having problems. Because of covid I was told to stay home as much as possible. All I want is someone to call, so I can upgrade my plan. I have been with Verizon over 10 years. Please help.
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Pros:
  • Good service
Cons:
  • No personal contact

Preferred solution: Call me

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