Verizon Wireless
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cathedral City, CaliforniaNeed to make payment arrangement
User's recommendation: Nothing
Customer service has gotten to be the worst
Poor customer service / Lost Money / Device not fully functional off network
- Good coverage
- Non working phones even though unlocked
- Bad customer service
- High prices
Preferred solution: Let the company propose a solution
User's recommendation: DO NOT BUY A VERIZON PHONE. BUY UNLOCKED PHONE THAT CAN BE TRANSFERRED TO ANOTHER CARRIER.
Account issues
One phone was taken off my account but it is the wrong one.
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncompetence
- Hold times
- Wait times
Preferred solution: Let the company propose a solution
User's recommendation: RUN! Avoid this company at all costs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeeded a network code
Preferred solution: Code
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmazingly bad customer service
This is not wireless. It is for the land line phone 540-661-****.
I am on day 3 of trying to report NO dial tone &;;;; NO service. I have done all the steps for reset twice & spent an untold amount of time on hold. I am currently 52 minutes on hold-again-with no end in sight. I have done the leave your number & we will call you- never happens.
This amount of hold time tells us you are completely under staffed. There can be no other reason. While COVID is to blame for plenty-it cannot be blamed for just not having close to enough people working. For a company of your supposed stature to have 1 hour or more wait times is just unacceptable & a complete dereliction of any commitment to your customers.
This is the worst customer service I have ever personally experienced-and I am a Comcast customer so that is saying plenty. We are just disgusted. Believe it, if there was another choice for land line service in this area of VA we would be changing to it.
As it is, it seems we are stuck with you-more's the pity. I have little hope this may ever get solved.
- Horrible customer service
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCell service down most of the time
- Cell service down daily
Preferred solution: Deliver product or service ordered
User's recommendation: Do your research; Verizon is no longer the best provider.
My new phone was working someone had my sim card it was stolen so my mm
User's recommendation: I can't call anyone
Overcharged
User's recommendation: Do not use Verizon .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI GIVE UP!!
Preferred solution: I plan on CANCELING. I deserve an apology, price reduction and no early cancellation fee. If this would've been taken care of sooner I would've stayed with Verizon.
User's recommendation: NO TO VERIZON
The worst service ever
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDEFECTIVE PHONE
Preferred solution: Full refund
Trying to get someone to call so I can change plans
- Good service
- No personal contact
Preferred solution: Call me
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Next time you call Verizon and get someone from India remember to begin your conversation with "namaste" which will show him you care---really care about globalism and India in particular.