Verizon Wireless Reviews

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New Reviewer

Verizon's Support

I bought a DROID RAZR when in renewed my contract with Verizon in July of 2012, in August the phone had issues with notifications that would not go away, and icons that would just disappear. Their solution, change out the phone. Second phone does same thing, my AV software says the OS has a virus, Verizon swears that's impossible. their solution, change phones or a master reset. Here's the kicker, they give me a 20 minute or longer spew about how they do not support 3rd party software every time because I am refusing to do the phone switch or master reset as this means I will have to download all my 16 gig of books and music, and without a Wi-Fi connection that means using my data plan. their spew about how they don't support 3rd party software has every time included the Google OS software which they installed. when I point this out, they just say I should buy a different phone, or I can root the phone and void my warranty. This is what they are suggesting I do because I am refusing to master reset my phone every week.
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ID
#371550 Review #371550 is a subjective opinion of poster.
Location
Livingston, New Jersey
Loss
$650
New Reviewer

Verizon - Cares Less about their Customers

I recently switched back to Verizon because I made the switch from them to Sprint and discovered the quality of service was so pad I got them to release me to go back to Verizon. While at least the service was better and I don't drop calls constantly their customer service is ranked in the worst on Earth. For over 6 months I have completed the proper forms and jump through all the hoops to get my "CORPORATE" discount and to this date it has never been applied after continuous attempts to get my few dollars off and the could care less. That one didn't bother me anywhere near as much as the next one. I called them to inform them I left my $500 smart phone in Hawaii and hadn't had it for 2 weeks. The rep them gave me 3 options, 1) disconnecting the line for a $310 termination fee 2) Buy one of their expensive refurbs for like $200 3)Pay the $90 a month that phone was costing me or 4) suspend the account for 30 days, best option but they only suspend 1 phone line and that phone was the one that required the data plan and they wouldn't suspend this part which was $50 alone. Once I explained these options were only beneficial for them and had very little of a win - win for each of us they hung up on me after I waited 20 minutes in que for an agent to not help me. I took this option online but because of their poor service I will not like continue service, I have a friend who is offering me they Verizon phone that doesn't required data for FREE so instead of maintaining the service at $90 for that one phone I will switch phones shut off the data and save $50 a month I have finally decided after a month of no cell phone that I really don't need one and once my contract is up I will discontinue completely, I'm tired of every cell provider treating us as an unimportant number and forgetting we pay their bills. If they had done the most unlikely option and offered a free phone it might have cost them a couple hundred for a $90 a month for the next 1.5 years but instead I will cut down to $30 saving $60 a month and then $90 after 1.6 years.
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ID
#371390 Review #371390 is a subjective opinion of poster.
Location
Eagle, Idaho
Loss
$90
New Reviewer

Verizon has horrible customer service

I suspended my service with Verizon 2 days ago because a taxi driver stole my iPhone 4 phone from inside my suitcase while I got out to use the ATM. I am in Colombia, South America at this time. I return to the USA on Jan. 13. My promotional phone upgrade date is Jan. 26. I asked Verizon to advance my phone upgrade date by 13 days so I could get an iPhone 5 on Jan. 13 when I return to the USA because I need a smart phone for an important convention in Las Vegas. Verizon refused to to do this, even after I asked to have a supervisor (I.D. #V0PC107) help me. It is clear to me that Verizon has poor customer service for not wanting to advance my promo date by a lousy 13 days. Very poor customer service is the same reason I left AT&T. I was also told that I will have to pay a $160 early termination fee since I now want to leave Verizon. I went to write a letter of protest to Verizon in their website and stumbled upon many other complaints. In addition, it appears that if I get the iPhone 5 through the Verizon upgrade promotion, then Verizon will take away my unlimited data. I pay Verizon over $1500 a year for my cell phone service, and this is how they treated me as a customer. Can someone please recommend a pre-pay plan with a company other than Verizon or AT&T that will offer great prices for decent talk time and data usage?
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1 comment
#585604

I agree with you 100%. The problem is once you sign the contract they got you.

They could care less about long time customers because we cost them money having the unlimited data plan *** them off. I get sickof calling them each month to correct my bill.

All I can tell you is to get a different phone iPhone is no better. Plus if you're not a 10 year old girl they are not for you but that is another pissed off complaint.

ID
#369875 Review #369875 is a subjective opinion of poster.
Location
Bogota, Distrito Especial
Loss
$170
New Reviewer

Verizion Wireless Does not back what it's Phones

I am so pissed with the lack of concern and the nasty attitude of Verizon Wireless. I purchased a very expensive IPhone 5. This phone does not support Verizon's network and does not work properly with all the features of the phone. Verizon does not care, it kept saying it was the operator. Well I don't think so. Requested that Verizon honor it's return policy, which they said NO. What they decided to do was send me a refurbished phone and new sim card again not working. I tested the phone with an AT&T sim card phone did everything that it was suppose to do. Now I to shot off emails to the executive team wait for a response, Got a Martha who decided she did all she could by sending me a refurbished Galaxy S III without a battery or a door, and wanted me to send in my whole phone and buy a battery and door REALLY are you kidding me. I will continue to send emails but Verizon is not all of that BOYCOTT
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ID
#369777 Review #369777 is a subjective opinion of poster.
Location
Ontario, California
Loss
$375
New Reviewer

Verizon Wireless Sales and Services Scam

I purchased a celluar device from a Verizon owned retail store. I asked for the new 4S and the sales man brought out what I would have thought to be the 4S. When I realized that the phone was in fact a 3G device I phoned to have the issue resolved and they said it was upgraded but not the 4S and the solution would be to offer me the ability to buy the 5G. If I had wanted the 5G I would have taken the offer to do the pre-sale of the device. I have taken every action to try to resolve this issue with them but still no resolve. At this point my only action I can take is to contact the Attorney General and ask for their help. This is the second instance of bait and switch that I have experienced with the Verizon Retail stores. I would recommend that a person do business with other retail locations and avoid being taken by corrupt sales persons.
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9 comments
#660663

Where in the world did you assume that the 4S was a 4G phone. So let me get this right.

You went into a store and you made mistake and then its is the Salesperson fault for your stupidity. Got it. Educate yourself onh the product and do everyone a favor and just shut up.

If you dont know your product or the services dont falsely accuse someone of something you clearly have no concept of. Sorry for any misspellings

#620305

One could call it "Bait and switch". One could also call a taxi an African american haberdasher.

Neither are logical, or make sense in any fashion. Although your complaint does raise certain questions,such as, why would someone not research the product they were purchasing, or, a better question,how many doors would one have to headbutt to have your reasoning powers. To sum up:What you've just said is one of the most insanely idiotic things I have ever heard. At no point in your rambling, incoherent response were you even close to anything that could be considered a rational thought.

Everyone in this room is now dumber for having listened to it. I award you no points, and may God have mercy on your soul

#620302

I agree with Kshollywood and Silly. The iPhone 4S is not a 4G device and was never marketed as such.

I actually worked for Verizon for a while and I was there when the 4S came out.

NO WHERE did it say that it was a 4G LTE device. Do your research on the phone before you buy it otherwise you just end up looking dumb.

#617453

The 4s is a 3g phone, do you people complain about everything. Do your research before you comlpain because you make yourself look foolish

#605601

Sounds like you do not know that 4S is the model and 5G does not exsist in the iphone family. The 5 not the 5G is the first 4g (meaning 4th generation LTE data speed) iphone available.

I understand you obviously lack a basic understanding of cell phone networks and the attorney general is going to laugh at you. Don't waste your time.

#606049
@PissedConsumer605601

The point seemed obvious to me but apparently work for Verizon and are trying to combat their blatant rip off scans!

Rip off sales persons take advantage of people who may not know everything about the supposed latest and greatest devices (a joke in itself).

So, they at games and sell items to persons without full disclosure or an explanation.

Go back to your sales job and ripping off the consumer and see how long before the attorney general or law firm slams your company hard!

Have a great day : )

#620304
@PissedConsumer606049

Really? I would assume if you came into my store and asked for an iPhone 4S that you would know the specifications about the phone.

Where did you even get the idea that the 4S was a 4G phone in the first place? Did you assume that the model name of the phone was it's network capabilities? And they did not bait and switch you.

You asked for the 4S and they sold it to you! How is giving you what you asked for a bait and switch????

#606060
@PissedConsumer605601

What a bunch of BS Verizon is!

#587110

The 4s is a 3G device ***

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ID
#369420 Review #369420 is a subjective opinion of poster.
Location
Long Beach, California
Loss
$250
New Reviewer

Worse custoner service

This is a phone company with no phone number to contact customer service. If you manage to contact them (googling the number), they give you the run around for at least to hours (it happened to me). My bill for a device I bought is incorrect and I cannot find a human who can check my account. My family and I are dropping all services. Remember Bell South? I discovered customer service issues with them early enough when the stock was hot. I shorted it and made enough money to buy me a car. Doing the same thing with Verizon. These people do not understand a service company will not survive with reasonable customer service.
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ID
#368096 Review #368096 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Loss
$43

Verizon Wireless Provides the worst customer service

I went to a Verizon Wireless store to attempt to get new phones and service for my family. They wasted lots of our time and requested unusual items I obviously wouldn't have with me. I have excellent credit and had three forms of ID on me. They requested my Social Security Card. I drove home and returned with my Social Security Card. Upon my return, they requested an old utility bill which would require another trip home! If they require these items it would have been professional to ask for them upfront before going through this process and driving all over. Verizon is very unprofessional and apparently unwanting of substantial new business - pathetic customer service!
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ID
#368028 Review #368028 is a subjective opinion of poster.
Location
Davenport, Iowa
New Reviewer

No refund for iphone

We went to a verizon retailer to purchase my son an iPhone 5 for christmas thinking that was what he wanted. We had an upgrade coming. The sales person told us instead of 30 day return policy it was changed to 14 days. We didn't like that, but honestly we hardly ever return stuff generally being pretty happy with our choices. We love the iPhone so no worries. However, we learned thievery next day from his brother that he cha techies mind about wanting an iPhone 5 and wanted to keep what he had. So we decided to bring the phone back and get something different for a gift. Mind you, this was 2 days later Fter purchase, box was never even removed Fro. The bag. They told no absolutely no refund on iphones!!! We turned to the paper work and there it was 2nd paragraph. Needless to say I was pissed especially after the salesman told us we nad14 days. I checked around the Internet, verizon policy everywhere says 14 days. No one had a no return policy on iphones. I want my money back!!! That phone was it even activated
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1 comment
#587113

Because you purchased it from a third party retailer. Some of those guys have a no return policy on iPhone. Make sure you go to a real corporate store.

ID
#367999 Review #367999 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Loss
$256
New Reviewer

Verizon

Verizon is charging me $21.00 a month for a phone line I have never had and they won't cancel it because I had 180 days to make a complaint. My fault for paying my bill and trusting Verizon and thinking they were an honest company. A sales person at Best Buy signed me up for 2 phone lines instead of 1 and even though Verizon can see the line was never used and there is no phone attached to it they will not cancel the contract. I have been a Verizon customer for 15 years and my average bill is $450.00 a month for 4 lines, I guess I'm not a valued customer...
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1 comment
#598127

Call them and tell them the person using that line died. They will cancel contract with no cancellation fee!

ID
#367947 Review #367947 is a subjective opinion of poster.
Location
San Diego, California
Loss
$504
For the privacy of those involved, the acutal names have been removed from this post. August 6, 2012: I went into the Verizon Wireless Store in Lake Zurich, IL to purchase a pair of ear buds for an Android phone. When I opened my account back in 2004, I was approved...
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2 comments
#732067

Sounds like you went through quite a lot. Whenever an account goes into a past due or collections status it just causes all sorts of problems when trying to get the account approved for "Bill to the Account" or financing of equipment.

I used to work in COOS (which is the agent support line mostly for indirect stores, not really for corporate Verizon stores) and I can assure you that you credit wasn't really "ran" When the agent does a "credit check" or "runs" your credit it's not a true credit check in the sense that you think it is. The credit score comes from your account history not your actual credit score or credit info from the credit bureaus. This is also part of your problem... because you had a fraud account in your history the "credit check" won't approve because the system or program thinks you are a bad customer.

All that being said, this should have been handled differently it's just that Verizon has a mess on their hands with situations like this. There is so much turn over in customer care that half the people in that department don't have a clue of how to fix situations. Working in a Verizon call center was extremely stressful not only because of how rude some customers are but also because of how rude and utterly incompetent some of my peers and sales agent were as well.

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ID
#367635 Review #367635 is a subjective opinion of poster.
Location
Batavia, Illinois

Don't even try Verizon. They are the worst!!!

Lets see were do I start. Went to bundle services and new my phone doesn't work or the Internet. To many red flags. so cancelled service. Phone tech broke my phone. Now I have been waiting for 4 hours called to find out that my apt, was cancelled by who No's. I'm pissed. I HATE VERIZON! They have some phone system that calls you tells you you need to be home and then you call and spend an hour on the phone just to find out that it's just a random call by their company. Then it was that same random machine they blamed on cancelling my apointment. Yes I don't believe the care about customer service.
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ID
#367625 Review #367625 is a subjective opinion of poster.
Location
Anaheim, California
New Reviewer

VERIZON

Ok so I had service with them for 2 years payed them out rages amounts of money. Then I lost my job and could not pay them called and talked to many people. They would not work with me so I ended up having to loose service which ment. I now had early disconnect fees great how am I going to pay for this. So after many attemps trying to get them to work with me and they would not. So they have now sent me to collections my bill is now 1779.65 yea ok so I called the collection agency and they wanted me to pay 500 now and 500 in two weeks. Well duh I have a house payment which is more inportant so now that no one will work with me what do I do?
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ID
#367442 Review #367442 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Loss
$1779
New Reviewer

International calling card

I useD international calling card to call my family over seas cause it much cheaper tan use their flat rate of 23cents a minute if u are under their plan evry month cause 3.99 per month and if ur not its is 2.49 vents a minute . So when i use that card its not working , there is no instruction or voice when i dial the 1 800 in the calling card all i can hear is tutututuututututut! .. So anyway i call verizon 4 times last night .. they said they just have to activate my international calling features so im relieved :) so i keep trying and trying and trying to use that calling card and its not working still. I call them again they said its the calling card problem and try to call the company why isnt working .. Anyway i tell the staff well i used my husband at@t phone and it working and very simple ! . The end of a story .. Verizon wont let me used international calling that is much cheaper ... they want me to use their service ! they are so competitive .. its realy pissed me last night ..
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1 comment
#655164

I am looking for some cheap international calling cards . I lives in Australia and I used to make international calls. So I wanted to know international calling cards with best possible calling rates to reduce my bill.

ID
#365656 Review #365656 is a subjective opinion of poster.
Location
Sacramento, California
New Reviewer

Verizon Cell Phone Coverage

I have recently moved to a new location and since then I have a really bad reception in my area. After speaking to tech support and explaining the situation and having phone's network reset- I keep experiencing the same issues. I called the tech support and complained again about bad coverage.All they told me was that I can purchase network extender that would cost me additional $499... but hey - they offered a $100 discount! I don't feel like I should be financially responsible for their tech issues. Not having a functional phone at home is a huge inconvenience for me and I would like to switch to a carried whose coverage is good in my area, however, Verizon is not letting me unless I pay for breaking coverage. I will never use the company again! The only reason I decided to switch to them last year - was because of their "coverage" - what an irony! Not only that they are way over priced, they don't care about their customers at all.
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ID
#365293 Review #365293 is a subjective opinion of poster.
Location
Newport Beach, California
New Reviewer

Did not remove Global Service when I requested

In mid July 2012,I called Verizon Wireless to add Global Service to my phone as I was traveling to Europe. When I returned to the US in mid August I contacted Verizon Wireless to remove the service since I no longer needed it. When I took a closer look at my November bill I noticed that the $29.55 monthly charge for the Global Service was still there. Now it's not the money issue, just $90.00, but when I complained about it today, 12/6/12, I was told that they couldn't do anything about it because there was no note about my request to remove the service. I asked for, and got to speak to a manager after a 15 minute wait. The manager told me he could credit the November payment but that would use up any other credit request I might have for the remainder of the contract, 2 years. I advised him that, because of that stipulation, i intend to cancel my Verizon system altogether when the contract expires. He replied "go ahead". I think Verizon Wireless should be aware they have a low class of management if this clown is representative of that group. I am annoyed to say the least.
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1 comment
#578954

You neglected to look at your bill from the time you cancelled in August until now?? Sorry, kid, you snooze, you lose.

ID
#365188 Review #365188 is a subjective opinion of poster.
Location
New York, New York
Loss
$90