Unclaimed
Verizon Wireless
Reviews and Complaints
3.6M
CLAIMED LOSSES
3.1K
TOTAL REVIEWS
470K
PAGE VIEWS
19
ISSUES RESOLVED
Verizon Wireless Reviews
New Reviewer
Billing question
We pay our bill each month through automatic draw. We got an email saying they had a problem with the draw this month for June I want to know if it came through or is it still out there and has not been paid?
ID
Location
Aiken, South Carolina
Preferred solution
I want to know if the payment for our June Verizon bill ever went through and did you receive the payment if not let me know and why
Extremely bad service
My phone is the worst phone Ive ever had, and the customer service is really lacking. Trying to set up a new phone, And I have no support from customer service
User's recommendation: Check with another company.
ID
Location
Medford, New Jersey
Preferred solution
Let the company propose a solution
New Reviewer
To talk to someone
You representative spent more time telling me what she can't do rather than answer my question. She needs to talk to me
User's recommendation: Don't call customer service.
ID
Location
New York, New York
Preferred solution
Find out what you were offering dd
New Reviewer
No stars
I like talking to trained humans AAAAA aaaaa aaaaa aaaa aaaaa aaaa aaaa aaaaa aaaaa aaaa aaaa aaa aaa
ID
Location
New York, New York
Preferred solution
Full refund
Your payment plan is jacked up. I need to speak to an agey
Your agent told my daughter she was paid in full and could leave you without penalty. I was not able to leave because you first said my phone was not paid. When I came up with my receipt that my phone has been paid in full a few years ago, then you changed your reason...
View full review
ID
Location
Kokomo, Indiana
Internet not working well
Just found out my location is and was never running on 5g and it's not even available. False advertisement, product is horrible. No compensation for poor product delivered. Im very upset
User's recommendation: No way.
ID
Location
New York, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerGetting a hold of customer service is impossible
Getting a hold of customer service is impossible. Its one of the worst sites for customer service Ive ever experienced.
User's recommendation: It’s one of the worst sites for customer service I’ve ever experienced.
ID
Location
Willits, California
Cons
- Poor cusutmer services not communicating with customers
- No direct phone number on bill for easy access
Loss
$90
Preferred solution
Price reduction
New Reviewer
Trying to pay bill
Trying to pay bill my phone is off can I please get some help from someone please give me a call ASAP
ID
Location
Durham, North Carolina
Cons
- Billing deception
Urgent
verizon impossible to reach despite emergency; had to go to local store to get service restarted. very poor service
User's recommendation: avoid.
ID
Location
San Diego, California
New Reviewer
Your lack of professionalism
Your bldg crew in fiberoptics are doing work in my area they went in my backyard and left a mess for me to clean up how would you llike me to go cut your cable and leave you a mess?
User's recommendation: Pick up your mess.
ID
Location
Westland, Michigan
Preferred solution
Your crew to clean up the mess they made.
New Reviewer
Horrible Service
This is the worst company ever. I have tried to talk with them for 5 days to fix a problem with my cable and they won't do anything to help me. We changed a few things to the account a couple of weeks ago and they never updated it. They couldn't give me any information on my account. And they didn't even try to fix the problem whatsoever.
User's recommendation: Don't trust this company.
ID
Location
West Babylon, New York
Preferred solution
No solution
New Reviewer
Horrible customer care. Been on the phone for hours with no clear resolution
Agent misled the phone purchase. It has been over three weeks with no resolution. It is now even difficult just to talk with the agent. Been a verizon customer Over 10 yearsno customer appreciation
User's recommendation: Not recommend.
ID
Location
Lexington, Massachusetts
Preferred solution
Need to verify the return and reorder the upgrade phone
New Reviewer
Speak or text someone about ur WiFi services versus cable WiFi services (SPECTRUM)
Im Interested in Ur WiFi services ; What is the difference in ur WiFi services versus cable WiFi services say ( SPECTRUM)
ID
Location
Slidell, Louisiana
Pros
- Help
- Decent service
Preferred solution
I’m interested in ur WiFi services
New Reviewer
They changed my acct to Spanish when wasn’t even an option! Impossible reach rep in English now when idk language! This is bs
My default language was changed to SPANIsH!!! And I CaNt change it because I don't know wtf it's SAYINg!!!
User's recommendation: Not useVerison EVer.
ID
Location
Edison, New Jersey
Preferred solution
Fix issue and have humans not just hang up so instead not just calling regarding original issue now can’t call at all because I DOnT know wtf it says!!!!
New Reviewer
Technical support
Im going to att. I can never understand your CS, Im always disconnected, Your CS never sends me to the right number, Your phone are *** Im done
ID
Location
Oklahoma City, Oklahoma
Preferred solution
I’m leaving, idc about free products I want service
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Verizon Wireless