New Reviewer

Change address

Need to change our address for current account Please call 405-326-**** so I can receive our bills at the correct address.
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ID
#3666991 Review #3666991 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Preferred solution
Change address
New Reviewer

Poor customer service

Did not receive call back Automated Robert did not help Requesting call from Verizon customer service. Please have custody service PERSON call 602510****

User's recommendation: Poor Verizon customer support.

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ID
#3666849 Review #3666849 is a subjective opinion of poster.
Location
Chandler, Arizona

Changed plan via chatting with agent and lost cell service for the weekend

Could not rectify using automated service! What a shock! Wife stranded with no cell service / GPS bet you can guess what kind of weekend I had

User's recommendation: Don’t use automated service.

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ID
#3665694 Review #3665694 is a subjective opinion of poster.
Location
Forest, Virginia
New Reviewer

This is the worst customer service company I have ever used .

Your customer service puts the customer in a loop asking the same questions and then asking to go to internet and nothing on line works

User's recommendation: Go elsewhere.

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ID
#3664469 Review #3664469 is a subjective opinion of poster.
Location
Barnstable, Massachusetts

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Verified Reviewer
New Reviewer

A damaged very bad poor phone from Verizon wireless

I bought the phone yesterday brought it home and tried to turn it on . Well, after 3 hours it finally turned on.It Ben was Frozen where you could not make a call answer a call and the phone became extremely hot. I took it back this morning to Verizon explained what had...
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ID
#3659859 Review #3659859 is a subjective opinion of poster.
Location
Warren, Michigan
Loss
$50
Preferred solution
Full refund

Phone screwed up, and need help resetting apps

Automatic calls suck! Need to talk with real people. Been a customer for a long time, and this crap may have me leaving!

User's recommendation: Don't bother, because Verizon doesn't bother with good customer service anymore.

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ID
#3658430 Review #3658430 is a subjective opinion of poster.
Location
Canton, Ohio
Preferred solution
A solution to my problem

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Verified Reviewer
New Reviewer

Registration/login

I have been online trying to register my account, and have had multiple problems trying to do so. I have had enough with your impossible to use service and I want to cancel this account. I have been trying to work with your staff for over an hour, and cannot get any...
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ID
#3657887 Review #3657887 is a subjective opinion of poster.
Location
Lyons, Illinois
Cons
  • Horrible customer service coverage
Preferred solution
I want this service cancelled. I have the box with the equipment and it has not been opened. You can have the equipment back.
New Reviewer

2 dropped calls while trying to finish conversation with customer service

2 dropped calls while trying to finish conversation with customer servicerepresentative misinformed me also about porting numbers

User's recommendation: Too expensive.

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ID
#3657697 Review #3657697 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Preferred solution
Too aggravated/ annoyed to say

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Verified Reviewer
New Reviewer

Poor home signal

The cell phone signal at my home has been fading for about a year now. I contacted customer service to see what could be done. I know that they send customers signal boosters as a remedy to such problems. But they told me that since I am not a contract customer, they can't send me one. I guess contract money is worth more than non-contract money. Ridiculous!

User's recommendation: Pick T-mobile.

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ID
#3657637 Review #3657637 is a subjective opinion of poster.
Location
Wynne, Arkansas
Cons
  • Anything on web site
  • Deception
  • Cant contact company
Loss
$5
Preferred solution
I would like a signal booster for my home.
New Reviewer

Dissatisfied

Cant get a hold anybody had service 3 weeks and stood no internet and number they gave is disconnected
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ID
#3655161 Review #3655161 is a subjective opinion of poster.
Location
New York, New York
Loss
$175
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

My Internet is out

I have no Internet service I have no reason to write 100 words to you I just need my Internet service taken care of.
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ID
#3654980 Review #3654980 is a subjective opinion of poster.
Location
Rushville, Indiana
New Reviewer

Speak to agent

Need to speak with rep about my plan Im not happy at all I think Im being over charges and I want to create a exit plan
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ID
#3654014 Review #3654014 is a subjective opinion of poster.
Preferred solution
I need to speak with agent
New Reviewer

Web Site keeps signing me out when shopping for a new phone, WHAT ?, I'm not spending enough ?

Shopping for a new phone on the Verizon web site is a Joke. The web site keeps signing me out when I choose a phone and plan.Ditch thee

User's recommendation: Ditch these loosers.

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ID
#3650911 Review #3650911 is a subjective opinion of poster.
Preferred solution
For Verizon to fix their web site and make the online shopping a bit easier. Not go to the local Verizon store and undergo the "pressure sales tactics" that are used by their sales staff, when you pay people by commission, that's what you get.
New Reviewer

First of all it’s difficult to talk to a *** person Leslie you will not give me the senior plan that is sent to me in my email

First of all its difficult to talk to a person Secondly,you will not give me the senior plan that was sent to me in my email. Lastly the link that you sent me to try to resolve this issue doesnt work.

User's recommendation: Can I talk to human.

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ID
#3650482 Review #3650482 is a subjective opinion of poster.
Location
Seattle, Washington
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Issue not fixed

Phone coverage not working. Cannot receive calls cannot receive call s or call out. Cannot call or receive calls
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ID
#3648195 Review #3648195 is a subjective opinion of poster.
Location
North Miami Beach, Florida