New Reviewer

Help!

I have been trying to contact you for two hours to get help with activation. Changed service and now one phone is locked by BeriOn

User's recommendation: Help please.

View full review
ID
#3584311 Review #3584311 is a subjective opinion of poster.
Location
Weatherford, Texas
Preferred solution
My phone unlocked for new service provider
New Reviewer

I need a real person not a robot

Help!!!real person so stupid I have to do this there are people that need jobs call me call me call me give me a real person real person please
View full review
ID
#3582676 Review #3582676 is a subjective opinion of poster.
Location
Wichita, Kansas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Frequent phone calls

I continue to receive phone solicitations on a daily basis. Today it was (5) between 8:30 and 11:15. Really?
View full review
ID
#3582183 Review #3582183 is a subjective opinion of poster.
Location
Utica, New York

To dispute a payment

You took a payment out of my sunset account and then told me I still owed Ive made two payments and I still hope plus another payment is coming due I waited so long on the phone I hung up

User's recommendation: Don’t use Verizon.

View full review
ID
#3581963 Review #3581963 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma

I want to change my phone number with a new area code....should be quite easy but you people make it easy to not be happy satisfied or happy.

Being able to easily change my area code and phone number. There's a lot of competition out there. It would be nice to be able to complete a very simple and reasonable task without any angst. 401 829-****

User's recommendation: make it easy to speak to a live person who happens to be competent.

View full review
ID
#3581620 Review #3581620 is a subjective opinion of poster.
Location
New Hampton, New Hampshire

TechCoach Service

Called to get voicemail issue resolved. First thing they ask about is do I have home device protection. NOTHING TO DO WITH VOICEMAIL. Why would I want to pay you more money, when the service I'm paying for already doesn't work?

User's recommendation: Don't use TechCoach. Just another attempt to get you to signup for additional services. nal.

View full review
ID
#3581485 Review #3581485 is a subjective opinion of poster.
Location
Malden, Massachusetts
New Reviewer

No customer service for promised monthly broken

I was charged $200+ then $97 now $87 + after trying to reduce bill . I was Promised $67 a month total for unlimited calls text and internet . Promise broken! I am furious for 1 phone. Thank This is deceptive and outrageous. Now it is impossible to reach a human representative to resolve this issue.
View full review
ID
#3580853 Review #3580853 is a subjective opinion of poster.
Location
El Paso, Texas
Loss
$300
Preferred solution
Price reduction
New Reviewer

Dispute bill. Awful service

I was promised a set monthly charge . Deceptive practices! $200+ charge for a month. Then $90. Promised no problems for $67 a month. Instead I am warned it is $87. Not good accounting for 1 line ! Broken promises. I must look for a reasonable company that is not out to overcharge senior citizens and former teachers with no millions on hand to pay greedy companies.

User's recommendation: Avoid this provider!

View full review
ID
#3580798 Review #3580798 is a subjective opinion of poster.
Cons
  • Broken promises by lousy customer solutions
Loss
$300
Preferred solution
Price reduction
New Reviewer

Reconnect my service

I cant reconnect at all and customer service never answers the automation is evasive and always says try back later its been two weeks of trying to reconnect and I cannot get my account unsuspended it makes me mad I paid for more gigs of data and the month expired before I could use any of it

User's recommendation: Make it clear if you experience this run around you want compensation.

View full review
ID
#3578729 Review #3578729 is a subjective opinion of poster.
Service
Verizon Customer Care
Pros
  • Good phone service
Cons
  • Customer service stinks
Loss
$100
Preferred solution
Let the company propose a solution
New Reviewer
I've been a customer with Verizon wireless for 40 years and I went in yesterday with an issue with my Google phone the guy didn't know how to fix it so he looked at my account and said oh you can upgrade so I didn't want another Google phone so he suggested the Verizon...
View full review
View full review
ID
#3578644 Review #3578644 is a subjective opinion of poster.
Location
Warminster, Pennsylvania
Cons
  • Passed around to one group to another with no solution
Loss
$120
Preferred solution
Price reduction

My cell phone

Had Verizon for very many year.canceled my service. The worst ever. Trying to pay my last bill and I have paid keep getting a bill same amount and try to keep calling cant speak to someone I can understand never ever Verizon they absolutely SUCK

User's recommendation: Hey employees that we can understand with a English accent.

View full review
ID
#3578639 Review #3578639 is a subjective opinion of poster.
Location
Baltimore, Maryland
New Reviewer

My data isn't working I need help

I call in a nobody knows what they are doing last help took 1 hour and the guy sent a email to activate new phone but wasnt the issue and gheee was no at code and Id already clarified myself several times

User's recommendation: Help customer ms get solutions that work.

View full review
ID
#3576321 Review #3576321 is a subjective opinion of poster.
Location
Everett, Massachusetts
Pros
  • Signal strength & reach
  • I e
Loss
$10000
Preferred solution
Let the company propose a solution
New Reviewer

Verizon wireless customer service sucks

Your service sucks. You have the highest rates and the worst, *** poor customer service. You would be lucky, if you get an agent you can understand whether through harsh accent or poor knowledge. A.T.T

User's recommendation: Stay away.

View full review
ID
#3575838 Review #3575838 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Cons
  • Terrible customer service
Preferred solution
Apology
New Reviewer

I want the information that I'm paying for

I've tried calling them on two different numbers, can't be completed as dialed. Obviously no answer. After I gave them my card number they left the screen. I have no way to access them. When I try to fill out app form a second time,, they say my email is already being used. That's cuz I started to apply once already. They left the damn page!! What can I do to get my email into the app? Or bring up the first one.?

User's recommendation: Pass this up!! You will get nothing for your troubles. I've been trying for over two hours and still have nothing.

View full review
ID
#3569977 Review #3569977 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Verizon horrible !!

Took money out of my account, overdrafted, never setup auto pay on this account yet Verizon takes money without auth wiil not do anything meanwhile I cant eat have to pawn something . Never dealt with such an unscrupulous company stay away from Verizon!!
View full review
ID
#3565635 Review #3565635 is a subjective opinion of poster.
Location
Saint Petersburg, Florida
Loss
$300
Preferred solution
Full refund