New Reviewer

Service

What has happened to the great service Verizon use to be known for? Att is calling out to me after 20+yrs
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ID
#3594840 Review #3594840 is a subjective opinion of poster.
Location
Paris, Tennessee

Billing

Very Difficult To Get A Live Person To Talk To, Never Was Able To Get Info I Was Searching For, Too Much Wasted Time On Phone. I Will Be Switching Providers !
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ID
#3594064 Review #3594064 is a subjective opinion of poster.
Location
Clifton, New Jersey
Preferred solution
Will Be Switching Providers

No help at all

I need my phone unlocked and have been ignored for over a week this is ridiculous I can't get in touch with anyone who is willing to help me
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ID
#3591786 Review #3591786 is a subjective opinion of poster.
Location
Candler, North Carolina
New Reviewer

Bill is my bill going up cause if so u want have excess to my account any more

Is my bill going up what been saying u cant do that to people that are like locked in this is all I want to know if so u better let me know so I can stop u from getting into my account
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ID
#3591633 Review #3591633 is a subjective opinion of poster.
Location
Centerburg, Ohio
Preferred solution
Nothing

Customer Service is nothing short of GARBAGE

I"m trying to LEAVE verlizon and they keep pretending to unlock my phones and phone number. Neither of them are unlocked nor are the phone numbers. This is the typical type of customer service you'll get from verlizon

User's recommendation: RUN.

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ID
#3591478 Review #3591478 is a subjective opinion of poster.
Location
Clarksville, Tennessee
New Reviewer

Bad customer service

Horrible customer service Still cant get my credit for phone exchange after five months and half a dozen calls. Worst experience ever

User's recommendation: Go with another carrier.

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ID
#3590497 Review #3590497 is a subjective opinion of poster.
Location
South Jordan, Utah
Loss
$1600
Preferred solution
Deliver product or service ordered
My husband need a new phone his whats not working good and was a older phone and went to a corporate store and they have all these deals of trade ins which if your phone is old is not part of the deal which being a customer for many years is not taken into...
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ID
#3590306 Review #3590306 is a subjective opinion of poster.
Location
The Villages, Florida

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Verified Reviewer
New Reviewer
U was a Verizon customer for well over 20 years until we moved into an area that we received no service in. We could not even text. I ported the phones over to another carrier in February 2022. I HAD a tablet that was linked to this account but it was placed out of...
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ID
#3589955 Review #3589955 is a subjective opinion of poster.
Location
Highlands, North Carolina
Pros
  • Were a good company to do business with
Cons
  • Customers services
  • Penalty for being a loyal customer
Loss
$93
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Received n

You dont want me to answer this question it will not be a good review at this time you want my business but no one can help me
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ID
#3588892 Review #3588892 is a subjective opinion of poster.
Location
Dover, Delaware
Cons
  • Horrible customer service
  • Deceitful customer service
  • No problem resolution
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Extrenuating circumstances made me unable to pay

First of all their automated system is crap so there is absolutely no way to get to a rep for me. Going through this website though allowed me to get through to them and once I did get through, they were willing to work with me on this. Though I think large part of that is because I have been with them for 11 years. Anyway customer service is top notch. Once you can get through to them that is. It's just getting there is a big hassle.

User's recommendation: If you can't get through the automated system use this website.

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ID
#3588136 Review #3588136 is a subjective opinion of poster.
Location
Fresno, California

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Verified Reviewer
New Reviewer

Outage?

Alot of people in Greensboro AL doesn't have service because of a tower problem. Verizon don't want to do nothing about it because they say everything looks good on there computers. I know computers can lie so they want every customer to contact them for a problem but alot of customers can't because the tower is down.
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ID
#3586734 Review #3586734 is a subjective opinion of poster.
Location
Fayetteville, Georgia
New Reviewer

Contacts

I am calling for the first time The automated answering system didn't contact me with a representative

User's recommendation: Am very unhappy with this phone call system.

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ID
#3585499 Review #3585499 is a subjective opinion of poster.
Location
Staten Island, New York
New Reviewer

Philanthropic project/ help I can’t reach billing. How can I do that without

Setting up a phone donation for the survivors of domestic abuse and looking at companies to partner. for example, If I have a phones(s) im looking to donate to these individuals, I'd like to pay to have the phone reset and paid for a month or two. Also I need to pay my bill!!! Will try automatically: My debit card is reinstated I completely forgot it had expired and didnt change my account in time for billing the last few months!!! I just need to know how to make a payment by phone without having phone access or web: Can someone help!? Thanks everyone! Sara silver

User's recommendation: love love Verizon. Have been a loyal customer since my first cell phone in 2000 in preparation for a phish show.

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ID
#3585413 Review #3585413 is a subjective opinion of poster.
Pros
  • Great reception
Cons
  • Take advantage of people and rip them off
  • Deceitful customer service
  • Wait times
Preferred solution
Just some help please
New Reviewer

I am getting multiple fund raising texts from politicians. How do I block them

None of the listed customer service numbers were answered. Chat system did not function. 10 years ago customer service was excellent. Today they do not want customer interaction. When will tech companies learn there is a lot more to keeping customers than their software and hardware. Is there anybody there Verizon?

User's recommendation: Get a second opinion.

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ID
#3585137 Review #3585137 is a subjective opinion of poster.
Location
Daytona Beach, Florida
Pros
  • Wireless service works well
Cons
  • No one oversees a customer
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

As I am using one handset I never received the another one but the company is charging for two device inspite I am using only one device don’t know how they add second device I lodged many complaints

I asked the executive kindly verify where the second device has been delivered and on which address who has been recieved and by which courier whats the imei but till no update and unusually charging in my account for two device. This is rediculus

User's recommendation: Customer service is very bad keep on hold like for two to three hrs.

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ID
#3584950 Review #3584950 is a subjective opinion of poster.
Product
Apple Cell Phone
Pros
  • Seem to have better coverage than most providers
  • Same bill amount monthly app
Cons
  • Custotmer service
Loss
$200
Preferred solution
Let the company propose a solution