$1500 I won

Im getting text messages and calls from a guy name Jimmy with Verizon. Stating that I may have Won $1500 because Im with Verizon service! Need to know if this real or is this a scam???
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ID
#2393201 Review #2393201 is a subjective opinion of poster.
Location
Bossier City, Louisiana

Rebate lies

I switched I was told I would get a 250 rebate in the form of a prepaid visa card. I checked the status of the card. They said it was sent to me by email on the 19th. Today is the 23rd. I asked how can you send a rebate card by email? They said it is a code with a pin, so I can use it at THEIR store. You can only use it at their store, when I questioned that they said due to the Virus they had to change it. I said I still did not get it, they said we sent it on the 20th. How can I get a rebate on the 19th if it was sent on the 20th? Still do have it. Called twice and chat three times. One tells me to call, the other said to go online.

User's recommendation: NEVER GO TO VERIZON.

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ID
#2392387 Review #2392387 is a subjective opinion of poster.
Location
Clinton, Iowa

Poor Customer Service

On phone for 4 hours and never got a resolution. My phone bill is almost $500 a month, I have multiple insurance coverages, over $80 a month in addons, and I cannot get a cracked screen fixed. I have a buy one get one free deal, that I am NOW paying FULL price for on 2 phones! I have SIX lines with Verizon for over 7 years and they will not help me. I am grandfathered in on my plan and they are trying to get me out of it, and they will not help me!!! So disappointed in getting screwed every month with this MONOPOLY.

User's recommendation: Fight for your right, and make sure you are not getting blind sided with false information and false promotions.

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ID
#2392304 Review #2392304 is a subjective opinion of poster.
Location
Niota, Tennessee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need more data

So I was without a phone for 14 days due to your company not swapping out my ruined sim card after they told me it would work the next morning. And when I called to let them know. I got hung up on 3 different times and then told that nope to bad the sim card I had was no good. And then it took 14 days for me to get a new sim card. that was supposed to show up 24bhours after my conversation with one of ur *** customer service representatives. So I had a phone withba paid bill I couldn't even use. And yes company didn't even offer to give me any kind of reimbursement for the 14 days I was unable to use my phone. I would like to get some kind of reimbursement for those 14 days

User's recommendation: Make sure sure u talk to the supervisor so you get the rite answers.

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ID
#2392004 Review #2392004 is a subjective opinion of poster.
Loss
$20
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Technical support,damaged phone, activate new phone

Istatus-old phone screen is 2/3 black. Technical support sends link and unable to see link. I was told by Verizon customer service, a Verizon support phone call had to make an appointment to set up phone, transferring data, etc. I am unable to see link to receive service I am unable to make phone calls, see link or activate new phone.

User's recommendation: contact support sooner.

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ID
#2391086 Review #2391086 is a subjective opinion of poster.
Service
Verizon Wireless Replacement
Pros
  • Polite shop personnel
Cons
  • Poor service
Preferred solution
Let the company propose a solution

Cost of verizon FIOS - quality of service- undermining the USA

I spoke with Jonathan who informed me that by signing up again for a CONTRACT and setting up AUTO PAY, I could reduce my $215 monthly fee by $30.00 and $5.00 respectfully down to $180.00. This is an unsatisfactory reduction. Verizon should adopt SENIOR RATES for those...
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1 comment
#1987538

Spanish channels exists and you don’t have to speak English in this country there is no defined language here. Also if you can’t afford it then don’t have it it’s super simple.

ID
#2390966 Review #2390966 is a subjective opinion of poster.
Pros
  • Customer service out of new jersey - jonathan
Preferred solution
adopt lower rates for those on a fixed income - remove spanish speaking stations for those of us who DO NOT SPEAK SPANISH!
New Reviewer

Billing inquiry

My issue was never resolved! I would like to have spoken to a live representative . I did get to see my bill but still have questions regarding the $20 increase

User's recommendation: There is no recommendation ! Except try to get a live person to respond to your questions! Good luck with that!!

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ID
#2390253 Review #2390253 is a subjective opinion of poster.
Location
Flemington, New Jersey
New Reviewer

Changing Cell No. 517-652-**** to landline 517-543-****, Account No. 28304****-*0001

You give poor service for your customers. I called No. 800-922-**** and no one answers until an hour later, if they answer. I called several times getting nowhere. You tell what you want, and you have to tell the answering person over and over what you want done. "I don't understand" is what the answering person says. What a waste of time. We noticed on our monthly bill that cell No. 517-652-**** was to be changed to landline No. 517-543-****. This was not done. There needs to be an adjustment on the monthly bill. Also, how much do I owe on my new phone as I want to get this paid off? Thanks. Agnes

User's recommendation: Need a better answering system or more employees to answer the phones.

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ID
#2390222 Review #2390222 is a subjective opinion of poster.
Preferred solution
Full refund

My brand new remote is not working

Nothing happened because it was I don't understand you'll have to wait 20 minutes I had to wait close to 10 days to get an installation done and you make me wait and give me a defective remote WTF
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ID
#2389871 Review #2389871 is a subjective opinion of poster.
Location
Portsmouth, Virginia
New Reviewer

Finally achieved perfect service

I had to drive to one after another Verizon until I found Jason. I was told that I had to have a phone reservation to the Verizon but I could not call from my phone. So a freeing up a spot for fixing my phone was becoming extremely discouraging. So I went to three different Verizons. But at my fourth Verizon and with our appointment. Jason went above and beyond to get outstanding service and hook
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ID
#2389390 Review #2389390 is a subjective opinion of poster.
Location
Pomona, California
Preferred solution
Congratulate Jason on doing a great job
New Reviewer

Unable to Access My Account

I cannot get any support to login to my account which has been locked out. No customer service contact after multiple requests. I get a msg to pay my bill but cannot log in to my account. I have requested multiple times for a CSR to contact me to fix this issue without success. This is ridiculous.

User's recommendation: Do not expect any customer service from Verizon.

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ID
#2389109 Review #2389109 is a subjective opinion of poster.
Location
Hawthorne, Florida

I have been ripped off

I paid off one phone only have 2. Was paying double the bill and phone service is getting shut off every week to two weeks,Can't get ahold of anyone who can help my account get fixed,found out they stole money from my phone purchase,have another account on my account whose getting a free ride in which i proved,and they say I owe 1000+dollars. If Verison has an actual fraud representative please email me. Worst freaking service I've ever had. I promise if this is fixed I will change my review but I could get better service if I made the dam phone myself. Dont use them.

User's recommendation: Dont ever use these people their theives.

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ID
#2387251 Review #2387251 is a subjective opinion of poster.
Cons
  • Dishonest business practices or employees
Loss
$987
Preferred solution
I want my service fixed and my bill cleared I am in full dispute of claims
New Reviewer

Horrible customer service

I have been trying to activate a replacement phone since before Christmas Still not activated. Very frustrating!!

User's recommendation: Better customer service.

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ID
#2384070 Review #2384070 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Lack of customer service

i have tried to contact verizon customer service for over 2 hours . they said 9 to 13 min. wait time . twice they transferred me to century link i did not call century link i am not the idiot . i know what company i want to speak to. they treat there customer like dirt . we need them, they dont need us. i will be looking for a new service very soon . after three phone calls and over an hour on hold the last time i am fed up.. my complaint was about a discount on a phone i purchased. the 1 hundred dollars seem minor compared to the treatment i received today.

User's recommendation: never.

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ID
#2383511 Review #2383511 is a subjective opinion of poster.
Location
Seattle, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Ineptness

To whom it may concern, My family and I switched to Verizon Wireless after careful consideration and being with Sprint for 16 years. With the promise of add a line rebates, the Customer Care Sales Representative was able to develop an affordable plan for our family. I was abundantly clear in regards to what we could afford monthly, and the date in which the money should be automatically withdrawn from our bank account. There were problems from the beginning. Once we received our phones from Verizon in the beginning of September, I was instructed to set up a My Verizon Account in order to apply for the aforementioned rebates. After attempting to do so several times, I was unsuccessful, because it would not accept my creation of new account and repeatedly kicked me off the site. So, I took the time to travel to one of their Corporate Verizon Stores/Retailers, and the gentleman who worked there said he had no idea how to help me. Next, I called Customer Care, and after a 3 - hour conversation, the representative finally established a way for me to set up the account after finding the process difficult herself, and stayed with me on the phone through each step in order to assure the process was completed correctly. We are now approaching the very end of September before my personal Verizon account is established, costing me valuable time to earn those rebates we desperately needed. It is here that I must emphasize that since the end of September, I stopped counting the hours of time spent on the phone with Verizon over the last several months at FIFTEEN hours! The next communication that came from Verizon in mid - October was to inform me that there was a problem with the rebates. In fairness, I did not see the email until the first week of November, but immediately called and was told that the application had been filed under two devices (not phones) which we had not purchased. After communicating to me that we would have to start over the entire process, I told the Customer Care representative that I did not have another 4 - 6 weeks to await approval, for I had made it clear from my earliest communication that we would need those rebates for the next payment. She told me she would expedite the process. It was not expedited, leading to more phone calls, and the suggestion of partial payment at that time, and extensions of payment while awaiting the rebates. By December 8, 2020, I had still not received the rebates, and discovered that "supposedly", they had been sent via email on November 16, 2020. After repeatedly assuring the representative I had not received such an email, and being asked time and again to make sure, upon further investigation she discovered that while it showed it had been sent by the rebate team on Verizon's end, it indeed had not be sent via the rebate team. Finally, we received the rebates in mid - December, 2020. By the time we received the rebates, there were countless conversations with supervisors in finance and escalation, and attempts to contact Verizon's Executive Offices. While I was contacted by the Executive Offices, it was not within the 24 - 48 window promised. The first time, it was five days, and the second time 3 days. It was only after leaving a firm message with these offices that we received our rebates. By this time, the fear I had expressed to Verizon concerning a ballooning bill had come to fruition. Twice, our service was suspended by Verizon's mistake, and while they graciously restored service, the reconnection fees credited to me in December, have reappeared on my last bill. When I called to question this, I was told they were " legitimate " charges, and since they were credited in December, but added in January, it was a wash. Well, a wash is not credit! I am still awaiting a return phone call from the executive offices. I was contacted by them around the end of December, but received the call AFTER their business hours, and had to wait until the next day, December 31, 2020 to call back, and leave a message. Since then, I have left several messages but have not yet received a call. I do have a contact email for the case manager I have been trying to reach from earlier in December, and will contact her by this means next.

User's recommendation: Buyer Beware.

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ID
#2382120 Review #2382120 is a subjective opinion of poster.
Location
Nashville, Tennessee
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