New Reviewer

Billing question

I was unable speak with a person regarding a notice about a bill. I transferred my phone service to another carrier.
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ID
#3468611 Review #3468611 is a subjective opinion of poster.
Location
Huntsville, Alabama
Preferred solution
To speak with an agent.
New Reviewer

Overbilling?

Questioning this outrageous bill. In with version for years and always payed my bills This is definitely a mistake Bill is six hundred and something for no good reason Want to clear this up so I can pay my normal bill
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ID
#3465569 Review #3465569 is a subjective opinion of poster.
Location
Miami, Florida
Preferred solution
Price reduction
Ive been a VW customer for more than 6 years. I have 5 lines and purchased 3 devices from them, a cell phone and 2 laptops. On average my bill runs around $350 per month which I have faithfully paid on time for 72 months in a row. In Dec 20, I bought my daughter a...
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ID
#3465269 Review #3465269 is a subjective opinion of poster.
Location
Malvern, Pennsylvania
New Reviewer

Charge dispute

Order Number: 847VG34MJ56Q2 Item: Sony Wireless Headphone & Cable Bundle Wireless Home Theater Over-Ear Headphones Feature 150-Foot Range, Volume Control, Voice Mode, 20-Hr Battery Life 6-ft 3.5mm Stereo Product Price: $628.00 Handling Charges: Null Delivery Add: 9197 Nc 49 Hwy Roxboro, North Carolina(NC), 27574
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ID
#3465069 Review #3465069 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
New Reviewer

Payment arrangement extension

Covid-19 and under a doctor's care for mental wellness not working back at work today . Will be able to make some type of payment on the 22nd of this month. I believe I will be able to make some type of partial payment for my plan don't know exactly how much but I really need to keep this phone on for my medical reasons some doctor visits are virtual
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ID
#3463110 Review #3463110 is a subjective opinion of poster.
Location
Charleston, South Carolina
Preferred solution
Price reduction

Very mad about service

Hung up after you 10 minutes Xxxxxxxxxxxxxxxxxxxxx. Cox. Xxxxxxxxxxxxxxxxx. Xxxxxxxxxxxxxxxxxxxxx cxxxxxxxxxxxxxxxxxxxx.
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ID
#3461841 Review #3461841 is a subjective opinion of poster.
Location
Wichita, Kansas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need access to my old phone number

I had this phone number for 2years on straight talk prepaid and then I couldn't afford minutes because I was in the hospital and Verizon now has my number I'm trying to get it back to straight talk so I can get in my email and business account that my phone number for the business I have
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ID
#3461835 Review #3461835 is a subjective opinion of poster.
Cons
  • Need help and no response
  • No one helped online or in a store
  • Poor customer service
Loss
$2
Preferred solution
Give me my phone number back 9313073333
New Reviewer

Phone issues

I have to phones that cant send any text messages at all can someone please call me please on the two phones we only can make phone calls thats all the
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ID
#3460000 Review #3460000 is a subjective opinion of poster.
Location
Branchville, New Jersey
Preferred solution
Apology
New Reviewer

Because I need to speak to someone

Verizon Wireless - Because I need to speak to someone
You cannot get a person on the phone tried several times and was unsuccessful. I will not do business with a company that you cannot speak to someone easily. Have people answer your phone calls because nobody wants to talk to a computer cannot understand anything you say

User's recommendation: Utilize another company their customer service is horrible.

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ID
#3459650 Review #3459650 is a subjective opinion of poster.
Location
Englishtown, New Jersey
Preferred solution
Let the company propose a solution
New Reviewer

To add a prepaid phone card to my sim card

Line cut off on me. Didn't get any help. How can I add my prepayed card easily and not have to call any numbers and go through a long process.

User's recommendation: Be patient.

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ID
#3459080 Review #3459080 is a subjective opinion of poster.
Location
Phenix City, Alabama
Pros
  • Too much bs to get an agent
Cons
  • Customers service
Preferred solution
Need to add a prepayed card to my old phone and get a number.
New Reviewer

I accidently deleted all my txt msgs and want to see if you can get them back on my phone

I accidently deleted all my texts and would like to get them back on my phone 269-718-****. Please help me.

User's recommendation: Go with a different wireless company that has real live people to help you.

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ID
#3458885 Review #3458885 is a subjective opinion of poster.
Location
Vicksburg, Michigan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

End of 3g service

Why is it so hard online to find out what we need to do about our phones. Do we need to change phones, change service, change sim cards or hat?????nonen
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ID
#3457808 Review #3457808 is a subjective opinion of poster.
Pros
  • Good reception at home
Cons
  • Trouble finding answers
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cant send texts

I can't send or receive text messages. I have not been able to sine I got the phone and was just told it may be the kind of phone I have.

User's recommendation: Nqvigation.

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ID
#3457269 Review #3457269 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Preferred solution
I want my phone to work and considering I have had itvtwo months and need been able to get the first text msg. I'd like to have a credit on my acct.

Customer service

I hate your (lack of) customer service. I need to talk to an agent. Trying to do that is next to impossible.
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ID
#3455877 Review #3455877 is a subjective opinion of poster.
Location
Reno, Nevada
New Reviewer

Find out why my autopay did not go thru this month

Find out why my autopay did not go thru this month. I received notice from Verizen that my auto payment for April did not go thru and requesting that I contact you which I am trying to do!
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ID
#3455473 Review #3455473 is a subjective opinion of poster.
Location
Libertyville, Illinois
Preferred solution
Info on how to set up autopay which I thought I had already done successfully!