Forced into an international call through a link on a work related telecon invitation. May have been billable to the company involved. Received a high usage notice 2 days later followed by a call an hour after the notification. The call put me on hold immediately, took...Read more
After several calls over a period of several days and incorrect information from at least 3 "customer service" representatives, I finally ended up speaking with Briyanna who spent nearly an hour with me on the phone correcting all the issues I had started out with as...Read more
I am a new customer. I had the unfornate experience of having to deal with the Headquarters office in NY. WOW these are some nasty people. They are abrupt, rude and dont care how they talk to customers. They are inconsiderate to customers needs. Their refund process is...Read more
Verizon Wireless - Constant roaming fees in home area
I was informed that my home area is only 1 to 2 mile radius and that I could be charged roaming fees if traveling outside of my hone area. Verizon has found a way to charge customers huge fees for roaming when they are within their home town. Verizon gets a negative 10 on customer service.
Verizon Wireless - Angry with verrizon
Signs dropping. Takes 5 minutes or longer to send my daughter a pic . Paying to much to deal with her having no signal lately n certain parts of the house when was fine before. Can't use phone n department stores. It's too much to say . Been saying it for to long to Verizon with same tricks that don't work .
Verizon Wireless - Pay for premium service and phone that their network won't s
Have the latest and greatest I phone and 4g unlimited service and it is slower than my old iPhone 4. Seriously unbareble service
Verizon Wireless - Ridiculous charges and usage limits
I am the only person in the household who uses the internet or has a cell phone. Kept going over my limit so signed up for unlimited plan as it was cheaper. They did not disclise to me that after 10gb, they drop gou off of 4G down to 3 which slows everything down and takes 15 minutes just to get on the internet. Called them about tbis and got nowhere!
Went to store to fond out why phone was not work Nov.2015 was given alot of double talk,told needed new phone. Believed what was told. Got new phone still very poor service 1 bar putside none in home same as with old phone. Was also told my luckie day tablet for free...Read more
I have spoken with multiple Verizon employees who have ensured me that the changes to my account wouldn't affect my credits that I receive monthly for each phone line I have contracted with them. The last few phone calls trying to get have this concern resolved has...Read more
- You are a bunch of overcharging crooks
I didn't like
- Immoral business practices
- Fake charges
- Customer service at old saybook store
Thank you for that information. As you have not been able to offer me a resolution, only trouble tickets and delays, I have asked AMERICAN Express to debit the amount owed from Verizon. Because Verizon made misrepresentations to me on multiple occasions, assuring me I...Read more
7/17/2017-I had an issue regarding retrieving my own messages from a lost phone that the automated system could not resolve. I needed to speak with an agent. I tried calling for 8 hours & the automated system continued to cut me off. It appears Verizon either had a...Read more
Awful company! I would give negative stars if it was a possibility. Verizon should be ashamed of themselves for not standing behind their customers when their employees fail. With Verizon being so big now, and having been a Verizon customer for decades, their property...Read more
Went on line 07/16/2017 to try and buy a Samsung 8 and add an additional line for my wife. After over an hour online with no help from the online messaging I called Verizon. The 1st agent tried to help but could not figure out how to use the Smart100 discount that my...Read more
After about 2 years of mailing the iPhone 6s back to them. Verizon had their debt collector call me demanding $630 for the same phone that I shipped to them. I called customers service several times to resolve this issue. One said he can't find the phone on the system...Read more
I didn't like
- Not providing the whole information to the customer
- No help with my problem
- Demanding money and not helping to solve the problem
Do you have something to say about Verizon Wireless? What happened? What can we help you with?