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1.8 Based on 300 reviews
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  • Customers like
    • Coverage area 13
    • Seem to have better coverage than most providers 9
    • Coverage 6
  • Customers don't like
    • No resolution to problem 25
    • Deceitful salesperson 14
    • Problem resolution 10
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Sales person told me I had a bad attitude? Huh? I was the only person in the store. His sales partner helped me. Wow! Goodby Verizone

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If I only knew that Verizon trains it's employee's to lie and mislead the customer I would not of even of walked into this store. I hope your satisfied with your greedy method of meeting your quota by doing whatever it takes to steal from the consumer. I hope the public is aware of what your employee's are train to do, and read this review. My wife was put on a contract without her knowledge, and was given a refurbish phone to replace the one... Read more

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I have been a faithful verizon customer for many years. However it has come to my conclusion that every cell phone i purchase through verizon breaks, is already broken before they sell it to me, or the internet wont work outside the home when you pay for it, or hey you could get lost in the middle of no where and what do you know that data you pay extra money for every month *** doesn't even work so say good bye to GPS hello compass. I have been... Read more

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I HAVE HAD ONE YEEAR OF *** AFTER CALLING VERIZON IN NOVEMBER OF 2015 AND ASKING FOR SENIOR WIRELESS SERVICE PLUS HOME ROUTER, HOME ROUTER FAILED TO WORK MOST OF THE TIME SO VERIZON DID A SO CALLED STUDY OF OUR MARBLED AREA WHICH DETERMINED OUR SERVICE WOULD NEVER WORK EFFICIENTLY. RETURNED 2 IPHONES AS DIRECTED TO VERIZON HOME STORE IN SAGINAW, MI. AND FAILED TO GET CREDIT. EZEKIEL FIELDS AN ACCOUINT REP TIER 2 SPOKE WITH ME AND SAID I WOULD... Read more

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In January of 2016 we switched 2 lines from ATT, largely in part to a rebate promotion. The att phones were confirmed sent in in February of 2016. The phones went to the wrong warehouse which was the original problem. After hrs and hrs, months and months, agent after agent, misinformation after misinformation, I've been on hold again for over 2 hrs already today. Everyone is happy to transfer me to another department but no one, NO ONE, will... Read more

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I purchased a wifi extender but did not have the right connector interface! Sent back but would not credit since it was two days after the 30 day limit! They are as bad as Time Warner for terrible customer service!

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Poor service from sales office!

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Worst shop manager. From the minute we walked in the door his purpose in life was not to help us. My wife told him her 2 month old I-phone would freeze on her a couple times a week and that she would like a replacement as the phone cost close to $800.00. He said the phones not frozen now so I can't help you as he needed proof. After I raise my voice he said okay I will switch her phone. Then he tried to give us a refurbished phone. We refused... Read more

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THE PRACTICE OF CHARGING A $1:00 A MO FOR PAYING CASH ON MY BILL IS A TOTAL RIP OFF $12. PER YR. X THE AMT. OF CUSTOMERS PAYING IN CASH . SINCE WHEN ARE WE TO BE FINED FOR USING CASH . THE GIRL I GAVE THE CASH TO WITH CHANGE TO MAKE IT AN EVEN AMT. COUNTED IT THREE TIMES , IT CONFUSED HER. I AM GOING ON EVERY SOCIAL MEDIA AVAILABLE TO ME AND ASK FOR VERIZON USERS TO FORMALLY FILE A COMPLAINT WITH FCC FOR A REFUND OF EVERY $1: OVERCHARGED SINCE... Read more

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I swapped from ATT to Verizon was told that outstanding balance would be taken care of on my ATT. But I received a pre-paid card for less than half that was owing and told that the remainder I owed $300 to ATT I would have to pay out of pocket and it would be reimbursed to me not in one lump sum but over 24 months. This is disgusting luckily I have the money to do this but what about folks that don't....ATT will just buy out another provider and... Read more

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