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You always should stay on the line to here a "NO" to whatever they suppose to do normally for their customers without being asked. When it comes to charging the account, they just do it as fast as they can and don't let you wait too much. I have been waiting for them...
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1.0
I didn't like
  • Bad customer service
  • Poor integrity
#1142745
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I accidident switched to unlimited plan a few minutes ago, then i saw that my billing cycle will be ended in 5 days, i asked them to switched back my original plan for 5 days because i dont want to pay unlimited plan for 5 days and pay the whole amount. Nobody or...
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#1142507
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After several years of ATT service I switched to Verizon and upgraded from Apple I 6 to Apple 8 plus. I use the phone for both business and personal. ATT allows in settings the option to turn off and on caller ID blocking to block your ID on calls. I now find the call...
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3.0
#1140000
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Verizon Wireless - Worst customer service

Verizon Wireless
#1138624
We have been Verizon customers for over ten years. The last phone we purchased, we were promised a lower monthly amount due to an add we had from the paper. 18 months and dozens of phone calls later, they are still not honoring what they promised us. No integrity, dishonest and unethical. Had to change our carrier.
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Verizon Wireless - Terrible they seem to lie about everything

Verizon Wireless
#1129845
2.1
Details
They charged me for a phone which I was told by a tech was free or was getting a discount after 90 days which I would not have to pay.I seem to pay money for I have know idea for what.They don't explain things well enough for you to understand.Metro Pcs is where I am going back to if I lose my phone!
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
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Verizon Wireless - How do you go over the limit on unlimited

Verizon Wireless
#1128973
1.4
Details
I got my data shut off because i went over the limit on unlimited plan after spending 4 days of 24 hr a day download of a 7 GB file so its crazy slow also. Verizon's a con
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Verizon Wireless - O the worst service ever

Verizon Wireless
#1127161
Did u know they lied about the coverage most of alabama is moderate that means poor service and want do anything to fix it so every one in Alabama needs to call in and complain about it and ask for towers not and antenna
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I purchase a new pixel phone and IPad from the Verizon Wireless store located at 3737 Murphy Canyon Rd Suite B, San Diego. With the $1,000+ purchase the salesman, Troy, offered a free screen protector for the phone. I was told they were currently out of stock, but to...
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2.1
I liked
  • Local availaibity
I didn't like
  • Bad customer service
#1138585
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I switched to verizon with the switch plan, and was promised a visa card for my trade in 4 to 8 weeks after submission. its now been 2 monthes and i still have not recived anything. I was just recently notifed that it will take up to 45 days just to validate this...
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1.5
#1138459
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Verizon is nothing but a trap. Offered a discount to set up autopay. Did so and things were fine for months until I had to update the expiration date on the CC I was using. Autopay SKIPS a month if you make a change without notifying you then charges late fees and...
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Anonymous
Anonymous

Update: got a decent guy named Mike in the Wilmington office to try and set things right. Now I have a text message saying my balance due on 12/28 is $171.86 while the online ...

1.4
I liked
  • Service coverage
I didn't like
  • Billing deception
  • Bad prices
  • New plans being shoved down my throat
#1138329
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We had a couple horrible experiences at this location. I just got married and my wife has been a Verizon customer for years, so I left Sprint to join her as a first time Verizon customer. We went to the store and Aaron served us. We got there and received a pleasant...
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3.4
I liked
  • Over the phone customer service
I didn't like
  • Hours of my time to resolve your fraudulent activity
  • Many mistakes
  • In store experience
#1138099
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Verizon Wireless is in fact in the most expensive cell phone service provider in the United States. And the reason for this is that in general they have the fastest service of all of the four major carriers. However, the super fast service is not in any way consistent....
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#1136160
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I called to see if service available in my area The representative was very rude when I told him I needed to think about it before making any decisions He went on a rant about how could I let him go on and on about service Isn’t that his job? To give me the information...
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#1130032
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Verizion stores and sales people act as Tec support but they work on commission. They are trained to turn any issue one has or any problem one has into a opportunity to charge you more money, sell you more stuff and take as much advantage of you as possible. Verizion...
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1.5
I liked
  • Crooks
I didn't like
  • That i received no refund after numerous contacts
  • Take advantage of people and rip them off
  • Refusing to compensate inconvenience
#1126923
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