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Wow. Just had similar thing happen to me. I sent Verizon my iphone6 after receiving a replacement phone and got charged $300 damaged fee. Prior to sending it in, I had gone to the Apple Store twice in hopes that they could fix it but it was a software issue (code4013)...
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#1115799
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I bought a iPhone 7 along with a protective case and screen protector plus a gadget for home service. I bought the phone for a friend overseas so it was sent by priority mail. It never got there. I was advised to let the post office complete their search for the phone...
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Anonymous
Anonymous

Paragraph three should read I had to drive hundreds of miles trying to find someone to do something.

1.0
I liked
  • To leave them
I didn't like
  • Passed around from one department to another
#1115395
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I called today to ask if I can find a list of IMEI numbers with matching unlocked smartphones in the VZW website, because I want to get my phone from China. Technical support "Cameron " cut me off saying....whoa wait a minute, saying... he has no way of finding out...
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1.9
#1114717
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Verizon Wireless - Very poor service

Verizon Wireless
#1115501
1.2
Details
Have an unlimited plan. All summer had no problems. Last 2 months nothing but problems with data. I spoke with company and I asked what had changed. Was told nothing changed. If nothing changed then why is data so slow? They rip you off. A crooked company make a lot of promises and lie to you in the commercial.
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Verizon Wireless - Worthless rewards points

Verizon Wireless
#1110804
3.5
Details
Yes they truly are worthless, dont look to get anything unless you want to use your points for discounts for over priced retailers. Theres no such thing as a debitvisa card that you can use for things you really need or apply to discounts from you monthly fees...totally worthless
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Verizon Wireless - It’s not unlimited

Verizon Wireless
#1107225
1.2
Details
My internet through Verizon stops working in big cities it’s not unlimited they are charging for unlimited but it’s not working Cheating customers
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Verizon Wireless - Racially profiled by Verizon customer support operater

Verizon Wireless
#1106549
1.0
Details
I over heard the operater racially profile me on the phone after i gave them ny name. She then hung up as i questioned her about her previous racist comments.
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I was unable to access my voicemail so contacted verizon. The representative told me not to worry, it was a glitch on their end, and she would add it back for me. I asked if I would still have all my voicemail and she assured me I would. It took me through the initial...
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1.0
#1108293
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I have been a Verizon Wireless customer forever. I have been enrolled in their points program called Smart Rewards and have over 400K points. Sounds like a lot, right? Well they are basically worthless which is how was able to amass so many. Just received notification...
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#1102989
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My husband, the account holder recently passed away. I went to a local Verizon store showed them the death certificate. They said I would have to get back on the phone to Customer Service to get things handled that they could do nothing at the store other than notate...
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1.0
I didn't like
  • Poorly trained customer support
  • Wasted my time
#1102928
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I just received my lasted bill that had charges for when I was on a Baltic cruise. The $10/day charges for all countries but Russia were as expected. Russia?! I was charged the $10/day plus data. Mind you, I do not believe that I actually used by phone to make/take any...
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2.9
I didn't like
  • Lack of warning on possible charges incurred abroad
#1102800
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Got a text message on 9/15/17 informing me that I needed to take action to move to a new voicemail system. I was directed to a page on their web site that does not exist. Spent 32 minutes on hold with customer service only to be given other directions that also did not...
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2.6
I liked
  • Service coverage
I didn't like
  • Website malfunctions
  • High cost of service plans
  • Customer service
#1101647
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I have a prepaid account with verizon and I had roll over data and my account did an update last night and of course my account didnt update. I called in to speak with a agent and of course she was rude and nasty and didnt help. Trust me they suck go somewhere else...
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1.0
I didn't like
  • How rude and nasty they are
#1101064
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I bought a iPhone 7 for a friend who was in Ghana on business. I mailed it priority mail. It never reached him. I have proof from the post office it never reached the Ghana post office. By the time it was obviously lost and the post office did their investigation...
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#1100579
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